The Bank is made up of many departments working together towards a similar goal. Their departments have various office personnel and are graded in terms of their key performance indexes as stated by the bank officials and management.
One important role which many people overlook is that of the bank teller, we oftentimes forget we would not be able to initiate many transactions without the presence of bank tellers in banking halls. They are most times the first contact between a customer and the bank.
Job Profile For Bank Tellers
Bank Tellers work with customers in processing cash deposits, withdrawals, verifying account information and referring customers to other departments where their questions can be answered if the situation is beyond their control.
In carrying out their roles, bank tellers are required to be very attentive, pay attention to detail to prevent fake cash from being deposited into the bank. They are also required to provide all necessary assistance to clients to improve their banking experience at all times.
Your work schedule is usually from 8-5 except for public holidays and weekends. Although, there are times when you may have to stay back late at work to balance accounts alongside your superior towards the next working day.
Job Description For Bank Teller
Working as a bank teller, your daily schedule would include;
- Assisting customers with processing transactions, such as deposits, withdrawals, or payments, resolving complaints or account discrepancies, and answering questions.
- Informing customers about bank products and services.
- Tracking, recording, reporting, and storing information related to transactions, bank supplies, and customers, ensuring all information is accurate and complete.
- Maintaining and balancing cash drawers and reconciling discrepancies.
- Packaging cash and rolling coins to be stored in drawers or the bank vault.
- Keeping a clean, organized work area and a professional appearance.
- Handling currency, transactions, and confidential information in a responsible manner.
- Using software to track bank information and generate reports.
- Following all bank financial and security regulations and procedures
What Skill Should As A Bank Teller?
Some of the relevant skills for a successful career as a bank teller include;
- Cash Handling Experience
- Time management
- Communication skills both verbal and non-verbal
- Customer service skills
- Mathematics and Computer literacy
- Sales skills
- Ability to carry out procedures in an efficient and accountable manner
- Attention to detail
- Problem-solving skills
Where Can I Work As A Bank Teller?
As a bank teller, you would most likely work in banks or microfinance institutions although many organisations hire tellers in their account section to handle the daily transactions being carried out in that department.
What Steps Can I Take To Become A Bank Teller
Working as a bank teller requires people with at least a secondary school leaving certificate as many banks offer in house training on what would be expected of them while working. You can make yourself a desirable candidate by gaining customer experience skills and having a good knowledge of bank policies and regulations.