Viamo Incorporated Recruitment 2021

Applications are invited from interested and suitably qualified candidates for Viamo Incorporated Recruitment 2021.

Viamo Incorporated connects individuals and organizations to make better decisions — with solutions for data collection and analysis, and behaviour change communication.

We are recruiting to fill the position below:

Job Title: User Experience Manager

Key Responsibilities

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  • Empathize with Viamo’s mobile users (our beneficiaries) to understand their needs to access information as well as products and services offered by our clients: buying, selling, booking appointments, redeeming vouchers, etc.
  • Empathize with Viamo’s partners (our clients) to understand their priorities in engaging with the 4B people who have access to a simple (non-smart) phone. Viamo’s partners include all large organizations working in emerging markets: international development agencies, healthcare providers, financial institutions, mobile network operators, agricultural input suppliers, etc.
  • Design new experiences and product offerings.
  • Run pilots, tests, and experiments to improve quality and user experience. Oversee the analysis and use data to make decisions about new best practices.
  • Work with the global product leads and in-country teams to scale best practices efficiently and with high quality.
  • Provide support for country teams: help define quarterly initiatives, brainstorm and problem-solve when issues arise, find creative solutions.
  • Update and maintain guidebook and training materials; create additional materials, tools, and processes to optimize 3-2-1 and improve team capacity.
  • Produce evidence of service effectiveness (impact and revenue) to deepen relationships with key stakeholders and support sales.
  • Help create product vision and evolve product offerings to better serve our clients and beneficiaries.

Key Performance Indicators

  • Number of Mobile Users (Unique Listeners, Monthly Avid User). We hope to double MAU in 2021.
  • Number of Meaningful Interactions (Key Messages, Key Actions). In 20201 we hope to measure and increase engagements beyond listening.
  • Caller to Listener Ratio, Listener to MAU Ratio
  • Consistency and completion of monthly tasks

Team and Reporting Structure

Reports to the Director of Impact and Communications.

Location

One of Viamo’s 25 offices around the world.

Profile

Requirements

  • University degree, 5-10 years of experience, and managed/designed a B2C product in Africa/Asia and on mobile.
  • Experience with designing and running experiments, interpreting data, and creating new solutions and best practices to improve impact. Ability to provide consultation and lead collective brainstorms and problem solving discussions.
  • Ability to look across markets to distill what works and synthesize ideas. Then lead others to follow your recommendations; ensuring we operationalize all the best practices to run a quality service in every market.
  • Connection to our users and understanding of what basic phone owners in Africa/Asia/MENA (and eventually Latin America) want from an information service.
  • Experience with marketing, product design, human centered design, and content creation, especially for mobile.
  • Multi-country project management experience.
  • Experience working in both a cross-functional, and multi-cultural team environment and working autonomously to deliver on results with limited day-to-day oversight.
  • Experience using soft power to influence people and team decisions.
  • Desire and ability to travel, especially in Asia and Africa.

Desirable 

  • Multilingual abilities, especially French, are an asset.

How to Apply

Interested applicants should click here to apply.

Job Title: Content Creator

Key Responsibilities

  • Contribute to and execute content strategy aligned with short-term and long-term marketing objectives, playing a key role in establishing Viamo as a thought leader.
  • Help define how Viamo talks about our products, soulutions, and impact.
  • Lead the writing of and publish engaging content for both country-specific and global partners audiences, including:
  • Source, write and produce a monthly newsletters and frequent blogs.
  • Write content for product one pagers, sector use cases, and case studies.
  • Write and publish content for social media and manage channels (Facebook, LinkedIn, Twitter).
  • Create external content and contribute to abstracts for online and in person events such as webinars and conferences.
  • Maintain and edit content for the Viamo website as needed, including SEO/SEM.
  • Review and contribute to proposals as needed.
  • Build capacity for in-country teams to create marketing materials. Edit, proofread and improve in-country materials.
  • Contribute to brand consistency by adhering to Viamo’s brand guidelines in all work, and liaise with the team and consultants to ensure brand consistency.
  • Measure and report performance of all digital marketing campaigns, and assess against goals (ROI and KPIs), identify trends and insights, and optimize performance based on the insights.
  • Produce all other marketing materials, as requested.

Key Performance Indicators

  • Success of collaboration with global business development teams.
  • Number of inbound leads generated through communication channels and materials.
  • Conversion rate of inbound leads to won deals.
  • Newsletter Open and Click Rate.
  • Increase in sales cycle efficiency: decrease in time from opportunity to won deals.
  • Number of engagements and engaged users on social media channels.
  • Number of external publications and mentions of Viamo.
  • Consistency and completion of monthly tasks.

Team and Reporting Structure

  • Reports to the Deputy Director of Marketing and Communications.

Location

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One of Viamo’s 25 offices around the world.

Profile

Required

  • Bachelor’s degree in Marketing, Communications, Journalism, Media or related field. Master’s degree preferred.
  • At least 3-5 years of B2B marketing and/or communications experience in any combination of: social enterprise, INGO, mobile network operator, ICT4D.
  • Experience working with US/European organizations and large donors, such as USAID and GIZ.
  • Excellent verbal and written communication skills and an ability to communicate clearly with a range of people from diverse backgrounds and cultures.
  • A strategic and creative thinker with proven experience of working on diverse and wide ranging communication strategies, including all forms of media.
  • Excellent understanding of how to use traditional and digital marketing tools and techniques to increase the visibility, profile, and reputation of an organisation.
  • Demonstrated self-management/entrepreneurial skills, adaptability, and resourcefulness.?
  • Significant experience using WordPress, Mailchimp, Canva, Google Drive, and other marketing tools.
  • Experience living and working in a Viamo country in Africa or Asia.

Desirable

  • Excellent written and oral communication skills in French.

How to Apply

Interested applicants should click here to apply.

 

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