Survey54 Limited Recruitment 2021

Job Title: Customer Service Operations Specialist

Role

The ideal candidate will have attention to detail with strong communications skills. They should be able to communicate effectively in order to understand how to service survey54 customers, you will be working with both audience and clients in meeting their needs from all sides

Responsible for the Direct to Consumer order process
Answers all social media messages and complaints from customers/stakeholders.
Responsible for weekly follow-up and feedback on all outstanding documents
Preparation of monthly reconciliations of invoicing to billing to ensure that there are no discrepancies
Creating documents and templates that outline the process for customers
Create SLA’s for on response
organizing airtime for customers
Making sure all payments are tracked and reported
Creating good customer service for companies