MTN Ghana Recruiment for Controller, Segment Support
Applications are invited from interested and suitably qualified graduates for MTN Ghana Recruitment for Controller, Segment Support.
Launched in 1994, the MTN Group is a leading emerging market operator, connecting subscribers in 22 countries in Africa, Asia, and the Middle East. The MTN Group is listed on the JSE Securities Exchange in South Africa under the share code: “MTN.” As of 30 June 2013, MTN recorded 201.5 million subscribers across its operations in Afghanistan, Benin, Botswana, Cameroon, Cote d’Ivoire, Cyprus, Ghana, Guinea Bissau, Guinea Republic, Iran, Liberia, Nigeria, Republic of Congo (Congo Brazzaville), Rwanda, South Africa, Sudan, South Sudan, Swaziland, Syria, Uganda, Yemen and Zambia. MTN’s brand is the most valuable in Africa and is ranked in the top 100 brands worldwide. MTN’s shares constitute the biggest primary listing on the JSE – Africa’s largest stock exchange.
Job Description
- Company: MTN Ghana
- Location: Ghana
- State: Accra
- Job type: Full-Time
Job Role
- Support in designing cost-effective telecommunication solutions for enterprise customers, wholesale Providers, Internet Service providers (ISPs), Other Network Operators, Mobile Virtual Network Operators (MVNOs), Educational institutions campuses, residential and business areas on request.
- Develop technical documentation and high-level designs of the customer as well as Bill of Materials (BOM) & Bill of Quantities (BOQ).
- Collaborating with other stakeholders such as Networks Group, Capital Projects and Managed service operators to verify the availability, suitability and allocation of network resources for customer service designs and provisioning.
- Liaise with Service Delivery team for successful implementation of new products and projects according to agreed designs.
- Collaborate with Products and Partnerships teams in performing evaluations, testing and validations for new products and solution according to submitted customer technical documentation, whilst ensuring internal processes and policies are complied with.
- Provide technical support, consultancy and fast-track solution proposals for bid processes and any other request types managed by the Key account managers, whilst ensuring internal processes and policies are complied with.
- Provide relevant support to the Manager, EB Solutions Design & Support
Education
- Minimum of BSc Electrical/Electronic or Telecom or Computer Engineering. Experience
- Minimum of 3 years’ relevant experience within the Telecom/ICT industry
Training
- CCDA/CCNA/CCNP certification or knowledge.
- Project Management (PMI, PRINCE2) Certification.
Competencies
Knowledge
- Strong knowledge in Management of Customer Support Functions
- Strong knowledge of Telecom /ICT trends
- Project Management
- Telephony solutions & services (Hosted PBX-SIP/VOIP, IVR, ISDN, CUGs)
- Data connectivity products (VPN, WAN ,Leased Lines)
- Corporate, Campus and Commercial Wi-Fi Solutions
- Corporate, Campus and Commercial FTTx Solutions
- Internet solutions,
- IOT and APN solutions
- Global Network Connectivity (MPLS, IPLC)
- Colocation (Datacenter)
Behavioral competencies:
- Courage Skills- Manages self and team performance, good conflict management, takes and manages accountability
- Energy & Drive – Innovative, Takes initiative, result oriented and develops self consistently, Creativity and Innovation
- Interpersonal Skills – Leadership, customer centricity, collaborative and coaches & develops direct reports
- Personal Skills – Trustworthy, integrity and ethical in dealings
- Operating Skills – Ability to focus on priorities and plans, manages and monitors work effectively
- Organizational Positioning Skills – Good written and verbal communication, commitment to the organization
- Strategic Skills – Global thinker, Analytical thinking and Problem-solving abilities.
- Negotiating Skills
How to Apply
Interested applicants should Click here to submit CV and Application Letter.
