MTN Ghana Recruitment for Engineer, Enterprise Applications Support

Applications are invited from interested and suitably qualified graduates for MTN Ghana Recruitment for Engineer, Enterprise Applications Support.

Launched in 1994, the MTN Group is a leading emerging market operator, connecting subscribers in 22 countries in Africa, Asia, and the Middle East. The MTN Group is listed on the JSE Securities Exchange in South Africa under the share code: “MTN.” As of 30 June 2013, MTN recorded 201.5 million subscribers across its operations in Afghanistan, Benin, Botswana, Cameroon, Cote d’Ivoire, Cyprus, Ghana, Guinea Bissau, Guinea Republic, Iran, Liberia, Nigeria, Republic of Congo (Congo Brazzaville), Rwanda, South Africa, Sudan, South Sudan, Swaziland, Syria, Uganda, Yemen and Zambia. MTN’s brand is the most valuable in Africa and is ranked in the top 100 brands worldwide. MTN’s shares constitute the biggest primary listing on the JSE – Africa’s largest stock exchange.

Job Description

Company: MTN Ghana
Location: Ghana
State: Accra
Job type: Full-Time

Job Role

Support all in-house developed applications (such as and not limited to (RA Platforms, POS, SIM PPMS, Portal, Perception, Topaz, Tinware, etc., ) to support the business operations
Support day to day operation of the Enterprise Unified Communication Service Platforms (Emailing System, Skype for Business/PABX, BMC, Webproxy)
Provide input to the implementation, backup and roll-back plans
Follow appropriate departmental and company procedures and policies (i.e. change control, security and auditing, release, configuration, problem and incident management).
Maintain application monitoring, performance tuning and testing and review all acknowledged alarms to identify opportunities for optimization
Deploy monthly/Periodic patches in line with MTN Ghana Patch Management Procedure
Review all service outages that affected multiple users to check whether the automated monitoring functionality of the network and system management applications are working correctly, and also to make sure that the alarm handling tasks are carried out properly. This is done to ensure that downtime is minimized when an outage occurs.
Identify and implement improvements to application logging, reporting, and monitoring
Provide operational support for generation of relevant data files, databases, reports, in daily operations.
Perform debugging/troubleshooting and deployment of various applications in production/development environments
Close all assigned Enterprise Applications Operations Audit Observations within the agreed timelines
Provide statistical data for Sectional Weekly and Monthly reports.
Close all assigned Enterprise Applications Operations Audit Observations within the agreed timelines
Provide statistical data for Sectional Weekly and Monthly reports.

Education

Minimum of a First Degree in Computer Science or Engineering or its equivalent

Experience

Minimum of 3 years’ relevant experience in IT in a Telecoms environment

Competencies

Knowledge

Sound knowledge of internetworking technology.
System capabilities, limitations, and programming logic (Mandatory).
Good knowledge in the following systems: VB6, .NET, Oracle and SQL Script.
Knowledge of security areas such as Auditing, Policy, Database Security, Firewall Design and Implementation
TCP/IP, LAN and WAN Topologies

Behavioral qualities: