Applications are invited from interested and suitably qualified candidates for Izwe Loans Limited Recruitment 2020.
Izwe Loans Limited also called “Izwe Savings and Loans Kotobabi” is a reputable financial loans institution in Ghana.
We are recruiting to fill the position below:
Job Title: Relationship Manager- Car for cash
Description:
The Relationship Manager for the Car4Cash product has the following key responsibilities:
Sales
- Responsible for identifying, on-boarding and serving individual / SME type customers who need short term loans
Responsibilities
o Building & maintenance of an active team of Independent Sales Executives
o Organizing customer acquisition activities like market storms
o Assisting prospective customers to fill required forms and put together the list of documents required to apply for Car4cash loans
- Responsible for the achievement of Sales targets agreed for the product on a monthly basis
Credit Analysis
- Responsible for the assessment of applications made by prospective clients in line with provisions, guidelines and standards as set out in the Credit Policy for Car4Cash Loans
- Responsible for the presentation of credit requests to the Credit Manager
Relationship Management
- Must ensure client loan requests are processed within prescribed TAT standard of 72 hours
- Must assist clients by delivering solutions and services as provided by the institution
- Must ensure speedy resolution of customer complaints
Collections
- Must support collections team with “soft collections” techniques when required
- Responsible for the achievement of monthly portfolio quality standards set for the business
- Responsible for adherence to agreed Compliance standards.
Knowledge, Skills and Abilities Required:
- HND or Degree in a related field
- Good selling and persuasion skills
- Good analytical skills
- Previous experience in similar role in a reputable institution would be advantageous.
- A demonstrable network of potential clients ready to on-board
- Must be focused, organized and able to meet deadlines
- Must take pride in delivery quality every time.
- Excellent knowledge of the Ghanaian Small business climate and preferences.
Skills / Attributes
- Analytical and hard working
- Self-motivated
- Excellent communication and interpersonal skills
- Ability to drive sales whiles maintaining an eye for portfolio quality
- Team spirit is essential
Job Title: Relationship Manager, Savings
Working hours: Daily 8h00 till 17h00 or as required to fulfil one’s responsibilities.
General Description:
The Relationship Manager, Savings shall be directly responsible for mobilising deposits for the branch.
Sales and Business Growth
• Responsible for ensuring the achievement of monthly sales for the Company’s deposit products.
• Responsible for leading the analysis of competitor’s products, features, pricing, and other information; presenting marketing strategies and directions for the deposit product(s).
• Responsible for coordinating marketing sales and support activities for the business, including the design, supply, and distribution of marketing materials to Sales Staff.
• Responsible for maintaining and updating the design of the required marketing material(s).
• Responsible for maintaining and updating the design of the required application forms and investment certificates.
• Responsible for client acquisition.
• Responsible for managing the performance of Sales Staff in the Branch; ensuring that agreed rewards or sanctions are administered.
Customer Care and Relationship Management
• Responsible for ensuring the maintenance of excellent relationships between the other business and its top clients.
• Responsible for ensuring the maintenance of the excellent relationship between branches.
• Responsible for training the Savings Sales Staff in the Branch.
• Responsible for ensuring that all Relationship Officers deliver good quality services to all clients.
• Responsible for leading and developing a strong sense of client orientation amongst all Relationship Officers.
• Responsible for Deposit Programme related queries by customers and potential customers.
• Responsible for ensuring the effective implementation of service recovery initiatives to ensure that clients complaints are effectively addressed.
Reporting
• Responsible for weekly reporting on progress and performance to Management.
• Responsible for any other task(s) that Management may assign.
Requirements:
• A bachelor’s Degree (Finance, Economics or Business preferred)
• Excellent knowledge of the Ghanaian small business climate and preferences
• Minimum three (3) years’ experience in sales management role.
Skills / Attributes
• Hard working and analytical;
• Self-starter;
• Excellent communication and interpersonal skills;
• Sales target driven and good sales skills
• Team spirit is essential
• Very neat and well-organized person
Job Title: Credit Officers
Responsibilities
- Prospect for new clients
- Review loan requests
- Assess clients’ financial status
- Evaluate creditworthiness and risks
- Contact clients to gather financial data and documentation
- Analyze risks and approve or reject loan requests
- Calculate financial ratios (e.g. credit scores and interest rates) Set up payment plans
- Maintain updated records of loan applications
- Follow up with clients about loan renewals
- Monitor progress of existing loans
- Developing and sustaining long-lasting relationships with customers.
- Calling potential customers to explain company products and encourage purchases.
- Answering customer’s questions and escalating complex issues to the relevant departments as needed.
- Maintaining an accurate record of all sales, scheduled customer appointments, and customer complaints.
- Collaborating with the marketing department to ensure that the company is reaching its target audience.
- Preparing cost-benefit analyses for prospective and existing customers
Qualification and Requirements
- A minimum of an SHS certificate, HND or Degree. Any tertiary Certificate will be considered.
- At least 3 months experience is required
- Hard-working and very committed individuals to work in our sales and marketing department.
- Note: Only candidates in Kumasi or its environs should apply.
Salary Range: Attractive remuneration plus benefits
How to Apply for Izwe Loans Limited Recruitment
Applicants for each of the positions should forward their application letters and CVs to ghanavacancies1@gmail.com.
