DreamOval Ltd Recruitment 2022
Applications are invited from interested and suitably qualified candidates for DreamOval Ltd Recruitment 2022.
In the heart of Africa, at the outskirt of the business district, our team is transforming Digital Payments across Ghana and Africa. This Ghanaian-owned multi-national company is focused on connecting individuals and businesses by helping them solve digital payment problems.
We are recruiting to fill the position below:
Job Title: Technical Support Engineer (Associate)
| Company | DreamOval Ltd |
| Position | Technical Support Engineer (Associate) |
| Location | Accra, Ghana |
| Job type | Full-Time |
| Salary | Not Specified |
Responsibilities
- Maintain a schedule for all technical maintenance activities required for all services.
- Execute maintenance activities on all services within time and with no or minimal disruption to services.
- Maintain a log of all technical support tickets from customers.
- Resolve all technical issues reported by customers within stipulated SLAs and better as well as make necessary entries into the knowledge base and training.
- Monitor all running applications and associated infrastructure to ensure that they are promptly attended to in line with SLAs.
- Manage all monitoring issue resolutions ensuring that necessary knowledge base and training entries are made when necessary.
- Report on the health of services to department and BUILD team regularly to ensure knowledge of pitfalls in production services influences ongoing development.
- Provide technical support for the onboarding of new customers unto platforms via back office and/or APIs (Inbound).
- Provide quality assurance for outbound API integrations.
- Ensure that all services deployed to production have passed Operational Acceptance Testing.
- Provide root cause analysis on incidents and manage the execution of preventive actions associated.
- Provide support for systems audits and related reports required by external auditors and regulatory agencies.
Qualifications
- Excellent troubleshooting skills.
- Ability to work flexible hours.
- Excellent written and verbal communication skills.
- Excellent Technical writing skills.
- Ability to work under pressure.
- Good project management skills.
- Great interpersonal skills.
- BSc. in Computer Science or a related field like Electrical Engineering or similar. MSc. in Computer Science or a related field is a plus.
- 2+ years experience working in IT operations like systems administration, network administration, NOC, and related areas.
- 2+ years experience deploying applications to cloud and/or on-premise environments.
- 2+ years of experience working with AWS technologies, Linux, Scripting, Data extraction technologies, and programming.
- Working understanding of French is a plus.
How to Apply
Interested applicants, should CLICK HERE to apply
Application Deadline: 25th September 2022
