Zormelo & Associates Recruitment for Customer Service Advisor

Applications are invited from interested and suitably qualified graduates for Zormelo & Associates Recruitment for Customer Service Advisor.

Zormelo & Associates is made up of an outstanding team of highly experienced and qualified permanent staff and associates who together work to add value to clients′ businesses. What differentiates the company from others is its in-depth and excellent understanding of the Ghanaian and West African environment.

We have a reputation for practicality mixed with intellectual rigor, ensuring that what is implemented is practical and sustainable to clients. Tried and tested change management methodology is applied at every stage of the project cycle. Our approach is to understand your needs, give you a menu of solutions and work with you to apply the best interventions for your company.

Zormelo & Associates is a Management and Development Consulting firm which works with both private and public sector clients to create world-class companies and institutions through advisory services in human resources management, economic and social development projects and capacity building.

Job Description

Company: Zormelo & Associates
Location: Accra, Greater Accra Region, Ghana
State: Accra
Job type: Full-Time

Role

Resolve product or service problems by clarifying the customers complaints; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
Recommend potential products or services to management by collecting customer information and analyzing customer needs.
Contribute to team effort by accomplishing related results as needed
Identify and assess customer’s needs to achieve satisfaction
provide accurate, valid and complete information by using the right methods/tools
Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
Follow communication procedures, guidelines and policies
Go the extra mile to engage customers

Job Requirements

Being computer literate • Handling customer queries • Providing excellent customer service • Oral and written communication • Being professional and flexible • Managing stress • Resolving problems • Being driven and positive • Managing multiple tasks • Being sales oriented

How to Apply

Interested and qualified candidates should Click here to apply.