Schweitzer Engineering Laboratories Recruitment for Customer Service Representative

Applications are invited from interested and suitably qualified candidates for Schweitzer Engineering Laboratories Recruitment for Customer Service Representative.

Schweitzer Engineering Laboratories, Inc. designs, manufactures and supports products and services ranging from generator and transmission protection to distribution automation and control systems. Founded in 1982 by Edmund O. Schweitzer III, SEL shipped the world’s first digital protective relay.

Job Description

• Company: Schweitzer Engineering Laboratories
• Location: Ghana
• State: Tema
• Job type: Full-Time

Essential Duties and Responsibilities

• Provide world-class customer care to both internal and external customers..
• Engage in regional customer support activities including accurate entry of orders, quotes and RMA’s, and creation and maintenance of special specifications
• Communicate to customers and reps on deliverables and resolving of additional customer service issues with some work direction from supervisor and peers.
• Complete and pass the required customer service certifications.
• Use judgment skills, prior experience, and company policies and procedures to resolve standard and in-region problems.
• Assist with customer feedback tracking and driving to customer satisfaction.
• Follow and apply SEL Values, Principles of Operation, and World-Class Manufacturing principles.
• Understand. Create. Simplify.

Other duties as assigned (may include office administration and other support duties dependent on region/department).

Qualifications

• Minimum 1 year of customer service experience Associate’s degree or related business experihnical details of productsStrong writing, penceStrong computer skillsAbility to learn concepts and proofreading, documentation, and communication skillsAbility to learn new skills and assume new responsibilitiesAbility to work cooperatively in a team environmentBackground check results satisfactory to SEL Negative drug test result(s)Ability to write and speak English coherentlyPreferred QualificationsERP or CRM tools experienceExperience in technical sales environmentBilingualBachelor’s degree

Communication with Applicants

SEL sends an initial e-mail response to all applicants at the time of résumé or CV submittal. If you do not receive this communication, please check your SPAM filter and make sure your system is not blocking e-mails from SEL. It is important that you ensure your receipt of this e-mail as SEL may communicate future position updates via e-mail.

SEL is an Equal Opportunity Employer.

SEL invents, designs, and builds digital products and systems that protect power grids around the world. This technology prevents blackouts and enables customers to improve power system reliability and safety at a reduced cost. A 100 percent employee-owned company headquartered in Pullman, Washington, SEL has manufactured products in the United States since 1984 and now serves customers worldwide. Our mission is simple: to make electric power safer, more reliable, and more economical.

SEL is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identify, national origin, disability or protected veteran status.

How to Apply

Candidates who have met the above criteria should CLICK HERE to apply.