SBP Africa Recruitment 2021

Applications are invited from interested and suitably qualified candidates for SBP Africa Recruitment 2021.

SBP Africa is a reputable firm in Ghana.

We are recruiting to fill the position below:

Job Title: Customer Service Executive

Detail

Responsible for providing outstanding customer service and assistance to customers, dispatch, and drivers.

Responsibilities

  • Provide excellent customer service to existing and potential customers.
  • Commit to providing excellent customer service.
  • Respond to incoming customer and contractor calls, emails, and social media interactions.
  • Enter and book orders into our systems.
  • Responsible for pickup, on-demand transport, and deliveries
  • Keep records of customer interactions, process customer accounts, and file documents within our customer database.
  • Help promote the company’s services by enhancing customer satisfaction and encouraging repeat business.
  • Help train and orient new customer service representatives as needed.
  • Help promote a positive office environment by having a motivated, friendly, and professional attitude.
  • Other duties assigned.

Job Qualifications

  • Minimum of first degree or HND.
  • Minimum of 2 years experience in customer service in express business, logistics, or courier service.
  • Strong problem-solving and organizational skills to resolve issues efficiently.
  • Strong computer skills particularly Microsoft office.
  • Ability to fit in a multicultural work environment.

How to Apply

Interested applicants should click here to apply.

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