Qatar Airways Recruitment 2021

Applications are invited from interested and suitably qualified candidates for Qatar Airways Recruitment 2021.

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Qatar Airways Company Q.C.S.C., operating as Qatar Airways, is the state-owned flag carrier of Qatar.

Job Description

  • Company: Qatar Airways
  • Location: Ghana
  • State: Accra
  • Job type: Full-Time

Job Title: Customer Experience – Airport Services

Job Description


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We are pleased to announce an incredibly exciting opportunity to join our Airport Operations team in Accra as Airport Services Duty Supervisor.

Job Purpose

Supervise and control flight-handling activities such as Flight Editing, Check-in, Transfers, and Boarding, etc., in order to ensure a high service standard. Achieve optimum customer satisfaction and on-time departure of flights. Excellent skill to deal with flight delays, disruptions, denied boarding etc. Deputize Airport Services Duty Officer and/or Airport Representative.

Accountabilities

  • Acts as a Station coordinator in liaison with GHA and QR Department. Works closely with GHA and all airport departments to ensure that on-time Performance targets are met.
  • Ensures the progress towards on-time flight closure and passenger boarding Supervises airport team in achieving on-time performance.
  • Facilitates the Ramp Handling activities in liaison with GHA, Caterers, Fuels, Maintenance, Cargo, and Crew to expedite departure. Works with all departments to ensure on-time performance.
  • Utilization of maximum resources by planning efficient duty allocation for Customer Service Agents. Ensures efficient use of manpower during duty period.
  • Reviews aircraft allocations according to the Movement Signals / Late Arrivals / Loads etc. Ensures all departments are aware of operational messages and requirements
  • Provides support to Airport Services Duty Officer in case of Flight Disruptions, Misconnections, and Denied Boarding and ensures passengers are provided with all possible facilities. Ensures passengers are provided with full support during any disruption on his shift.
  • Performs other related duties, as assigned, for the purpose of ensuring the efficient and effective functioning of the work unit.
  • Any other operational tasks/responsibilities as may be assigned by the Airport Services Manager.

Qualifications

  • Bachelors Degree or equivalent
  • Fluent in English both written and spoken
  • Advanced Customer Relations training such as Passenger services (Altea), Baggage Services (World Tracer), Ground operations (GSM/GOM), Dangerous goods Regulations, weight and balance, Sound knowledge of Amadeus Reservations & Ticketing, including ID/AD tickets (Industrial/Agent Discounted tickets)
  • High computer literacy
  • 5 years of job-related experience required

Job Title: Customer Experience – Airport Services Agent

Job Description

We are currently recruiting for Airport Services Agent in Accra, Ghana

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As an Airport Services Agent, you will support the operation by providing five star service to customers at the airport terminal and help create an enjoyable airport environment for customers whilst travelling.  You will ensure a quality service and adherence to safety policies and security standards.

Specific accountabilities include:

• Liaising with check-in, transfer desk and other related areas for the smooth acceptance of passengers
• Escorting and directing arriving and departing passengers to the respective areas such as hotel desk, visa counter, transfer desk, premium lounges and boarding gates
• Assisting the Duty Officer in handling company materials and records
• Liaising with the Ground Handling agent (GHA) for quick processing of hotel and transfer passengers
• Ensuring passengers are assisted smoothly through airport facilities
• Performing other related duties for the purpose of ensuring the efficient and effective functioning of the work unit
• Supervising GHA staff during all flights to ensure Qatar Airways standards of service quality is maintained
• Organizing check-in counters and coordinating documentation issues

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.

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Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.

Together, everything is possible

Qualifications

The successful candidate will have:

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• High School Qualification
• Minimum 2 years of job-related experience required with at least 1 year of relevant experience in the Airline/ Travel Industry/ Hospitality Institute.
• Excellent communication skills with fluency in English language.
• High energy and positive attitude are necessary to perform well in this very high pressured and demanding environment.
• High level of computer literacy
• Excellent customer focus and service delivery.
• Good interpersonal skills and strong team orientation

How to Apply

Interested applicants should CLICK HERE to apply.
Closing Date: 12th August. 2021

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