Philips Recruitment for Field Service Engineer

Applications are invited from interested and suitably qualified candidates for Philips Recruitment for Field Service Engineer.

Philips is a world-leading health technology company with a vision to make life better for people worldwide through meaningful innovation. Making good on this promise depends on our passionate, inspirational, collaborative and diverse team. We have over 80,000+ brilliant people around the world but are always looking for more. Like-minded, motivated, focused minds to join us in creating a healthier, more connected society while transforming themselves personally and professionally.

Job Description

Company: Philips
Location: Ghana
State: Accra
Job type: Full-Time.

Job Purpose

Responsible for maintaining and installing professionally Healthcare equipment and maximizing customer satisfaction.

Responsibilities

Install Philips Healthcare (PH) equipment according standards with respect to quality and installation time as set by PH
Perform planned maintenance and equipment modifications within the scheduled time and to the quality standards set by PH
Perform corrective maintenance, supported when necessary by tier-2 support helpdesk
Demonstrate commitments to meet customer needs and requirements by ensuring all given quality standards
Submit timely and accurate service data, job sheets, reports, expense claims, radiation film badges, field problem reports and other paperwork as assigned
Be aware of customer needs and potential commercial leads (Philips Lifecycle Solutions – PLS) through customer visits and provide feedback and recommendations to the management, relevant people within the organization
Support the District Customer Services & Operations Manager and the Customer Services Account Manager as appropriate with contract renewals etc.
Use company property with care to ensure optimal results with minimal operational costs
Keep abreast of new technologies likely to affect PH range of products
Be a professional representative for PH with respect to customer problems, ensuring personal acceptability by the customer in appearance and behavior in accordance with PH policy and targets
Responsible for executing service events (maintenance & Installation) in compliance with applicable version of Business Unit (BU) / Business Line (BL) service manuals and relevant PH quality standard policies
Responsible for completeness and accuracy of service records with particular attention to test & inspection results
Responsible for adopting appropriate ESD control while servicing PH equipment
Responsible for using appropriate electronic measurement equipment in calibration controlled cycle
Responsible for reporting identified device safety issues according to applicable PH quality standard policy
Responsible for reporting customer feedback according to an applicable quality standard policy and follow up relevant assigned quality & regulatory training in a timely manner

Requirements