Newmont Mining Corporation Recruitment 2021

Applications are invited from interested and suitably qualified candidates for Newmont Mining Corporation Recruitment 2021.

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Newmont Mining Corporation is a leading global gold producer with key assets in Nevada, Peru, Australia, Ghana, and Suriname.

Newmont’s Africa Operations holds two gold mining operations in Ghana: the Ahafo Mine located in the Brong-Ahafo Region and the Akyem Mine located in the Eastern region. There is also near mine exploration and development focus in Ghana to annually replace gold reserves. Newmont Africa also has early-stage exploration programs in the African countries of Ethiopia and Morocco.

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We are recruiting to fill the following positions below:

Job Title: End User Support Lead

Role

Site Technology Support Team Management

  • Manage the team responsible for the first physical technology support touchpoint when Newmont Goldcorp personnel, visitors and contractors experience issues or have minor requests associated with their technology products and programs on site.
  • Work with other technology teams such as regional/ global Network/Infrastructure teams to ensure the regional voice & data network, server, storage and end-user environments at site are effectively maintained and supported (this is key for remote mining site locations).
  • Responsible for site components of regionally or globally run technology projects that require local technology touch and participate in these projects as needed.
  • Communicate effectively with customers, stakeholders, and service providers to deliver on technology requirements
  • Responsible for smooth running of technology facilities at site, including but not limited to, printers, scanners, copiers, audio visual equipment, on site server rooms and video systems, electronic displays, and meeting room equipment
  • Oversee and supports vendors to maintain site stability
  • Participate in the budgetary and logistics process for technology support and maintenance requirements.
  • Coordinate a preventive maintenance program to minimize the risk of unplanned downtime to on site technology.
  • Provide appropriate identification, tracking, escalation, and communication for regional or site issues they are responsible for in service delivery
  • Responsible for the record-keeping of site technology-related assets.
  • Support Team Leadership
  • Provide guidance and oversight for all aspects of end user support services
  • Provide mentoring, coaching and development for less experienced team members.
  • Coordinate the team schedule to ensure appropriate site support resource allocation and availability.
  • Support the team to understand the business objectives associated with implementation of technology solutions on site.
  • Contribute to future integration strategies with contractors and suppliers, outsourcing and partnership arrangements, and overall site support needs Verify the parts, and overall site support needs.

Safety and Compliance

  • Contribute to continuous improvement of end-user support delivery for Newmont Goldcorp’s regional or site technology operations, service planning, service quality and Service-Level Agreement (SLA) performance, issue resolution and customer satisfaction.
  • Comply with, and ensures team compliance to Newmont Goldcorp security and technology standards in delivery of service,
  • Support personnel to document and understand operating procedures when new site initiatives and projects are introduced on site.
  • Conduct safety meetings, staff meetings and safety inspections.
  • Become familiar with and adheres to Newmont Goldcorp’s Health, Safety Security and Environment Policies, Standards and Procedures. Models the behaviour required to comply with and support these standards and practices
  • Responsible for completion and resolution of all Technology compliance and general control related activities for the team.
  • Consistently demonstrates and encourage safe work practices.
  • Coordinate audit finding actions for the Support Team on site.
  • Promote and comply with Newmont goals and values.
  • Ensure site support team performance goals are achieved.
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How to Apply

Interested applicants should click here to apply.


Job Title: Senior End User Support Analyst

Role

Site Technology Support Team Management

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  • Manage user request and provision approved service in a timely manner.
  • Plan and manage technology inventory and asset.
  • Manage a queue of work via electronic ticketing system, performing tasks in support of daily technology operations, aligned with response time, quality and customer satisfaction performance measures.
  • Perform technology defect diagnosis on hardware, network and software systems, on mobile or fixed devices, provides input to the resolution and documents solutions for future reference.
  • Contribute to the smooth running of technology facilities at site, including but not limited to, printers, scanners, audio visual equipment, on site video systems, electronic displays and meeting room equipment.
  • Work with other technology teams as directed, such as regional/ global Network/Infrastructure teams to ensure the regional voice & data network, server, storage and end-user environments at site are effectively maintained and supported (this is key for remote mining site locations).
  • Communicate effectively with customers, stakeholders, and service providers to deliver on technology requirements.
  • Support vendors to maintain site stability.
  • Provide appropriate identification, tracking, escalation, and communication for regional or site issues they are responsible for in service delivery.
  • Support troubleshooting in areas of server, storage, server room/data center support, networking and telephony support after business hours.
  • Contribute to the record keeping of site technology related assets.

Safety and Compliance

  • Comply with Newmont security and technology standards in delivery of service.
  • Support site personnel to document and understand operating procedures when new initiatives and projects are introduced on site.
  • Participate in safety meetings, staff meetings and safety inspections.
  • Become familiar with and adheres to Newmont  Health, Safety Security and Environment Policies, Standards and Procedures.
  • Participate in completion and resolution of all technology compliance and general control related activities for the team.
  • Consistently demonstrates safe work practices.
  • Participate in audit finding actions for the support team on site.
  • Comply with Newmont goals and values.

How to Apply

Interested applicants should click here to apply.

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Closing Date: 29th Sept. 2021

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