MTN Ghana Recruitment for Manager, MFS Operations

Applications are invited from interested and suitably qualified graduates for MTN Ghana Recruitment for Manager, MFS Operations.

Launched in 1994, the MTN Group is a leading emerging market operator, connecting subscribers in 22 countries in Africa, Asia, and the Middle East. The MTN Group is listed on the JSE Securities Exchange in South Africa under the share code: “MTN.” As of 30 June 2013, MTN recorded 201.5 million subscribers across its operations in Afghanistan, Benin, Botswana, Cameroon, Cote d’Ivoire, Cyprus, Ghana, Guinea Bissau, Guinea Republic, Iran, Liberia, Nigeria, Republic of Congo (Congo Brazzaville), Rwanda, South Africa, Sudan, South Sudan, Swaziland, Syria, Uganda, Yemen and Zambia.  MTN’s brand is the most valuable in Africa and is ranked in the top 100 brands worldwide. MTN’s shares constitute the biggest primary listing on the JSE – Africa’s largest stock exchange.

Job Description

  • Company: MTN Ghana
  • Location: Ghana
  • State: Accra
  • Job type: Full-Time

Division: Mobile Financial Services
Department: MFS Operations & Service Delivery
Location: Accra
Position: Manager, MFS Operations
Level: MTN Level 3
Reports to: Senior Manager, MFS Operations & Service Delivery

Job Summary:

• The purpose of the role is to manage operational activities, third level customer support, training
and capacity building within the MFS division. Additionally, the role is responsible for managing
Agent and Merchant setup.

Job Role

• Manage activities of third party service providers and aggregators to ensure adherence to Service Level Agreements.
• Efficiently manage Operational Activities within the MFS Division.
• Manage the provision of operational assistance to all internal MTN MoMo and third-party partners.
• Develop, manage and ensure adherence to all MFS operational policy, process and procedures.
• Manage Partner Bank relations and service support.
• Manage the activation of Merchant and Agent Accounts
• Ensure regular updates of all user guides and Operational manuals
• Manage customer records in line with regulatory requirements
• Manage the development and implementation of Training programs to build capability for all Mobile Money internal and external stakeholders
• Coordinate Mobile Money Governance, Audit and Risk management activities.
• Provide support on product development, testing, training and support.
• Manage Customer Experience initiatives with the MFS Division.
• Work collaboratively with Customer Care team to manage third level query resolution.


• Dynamic and highly competitive telecommunication & ICT industry
• Highly regulated telecom and financial services environment
• High incidence of Fraud associated with business growth.
• Performance driven environment
• Developing sophisticated processes
• Diverse cultural environment
• Contract Employees management



• A Degree in Computer Science, Information Systems, Business Administration or other
related qualifications
• A professional certification is a plus


• 5 years relevant experience in Financial Services Industry with at least 3 years in a supervisory role.

Professional/Technical competencies:

• Business Risk Management
• Information systems management
• In-depth knowledge of Mobile Financial Industry
• System management / Administration
• Microsoft Office suite and other related software applications

Physical Skills/ Competencies:

• Adaptability and Flexibility
• Social Orientation
• Self-Control and Stress Tolerance
• Creative takes initiative & Result Oriented
• Attention to details
• Ability to lead, take charge and offer opinions and direction
• Good-natured and Cooperative attitude
• Customer Oriented
• Teamwork and cooperation
• Judgment and Decision Making.

How to Apply

Interested and qualified applicants should send their Curriculum Vitae to: [email protected] Kindly indicate the Position (exact role you are applying for) in the email subject and note that only shortlisted applicants will be contacted.

Application Deadline: 25 November 2019


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