Applications are invited from interested and suitably qualified candidates for Maersk Ghana Recruitment for IT Support Technician.
Maersk is an integrated container logistics company working to connect and simplify its customers’ supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 70,000 people.
Job Description
- Company: Maersk Ghana
- Location: Ghana
- State: Tema
- Job type: Full-Time
Responsibilities
-Provide onsite local IT support for incidents that are assigned to the IT Support Technicians team & ensure that T&L IT standard processes are followed for services provided.
-Be responsible for Desktop management; install, move, add, change, decommission support for IT equipment (PCs, Laptops, Printers, Servers).
-Support general OS/MS Office/other application running problems or corruptions.
-Support and advice the Facilities Management/Office Services in relation to offices move planning.
-Support Hardware and Software asset management as per our global processes.
-Be responsible for LAN cabling troubleshooting.
-Be part of on-call support for critical incidents or emergency situations outside of regular business hours as part of our Business Continuity Plan.
-Provide a best in class service to our business customers & identify shortfalls in service delivery to implement improvements.
-Together with the Lead IT Technician for the Region, assist with the resolution of 2nd level escalations.
-Coordinate and manage equipment through Maersk appointed list of vendors.
-Ensure a close liaison with Global Service Desk (GSC), GCC and other IT support groups.
-Provide support for other sites as required.
-Project Execution: work closely with the Project Manager to implement projects.
-Provide VIP support to selective customers as per SLA and agreement.
-Provide input on IT Forecast and budget to IT Lead.
How to Apply
Interested and qualified candidates should Click here to apply.
