Applications are invited from interested and suitably qualified candidates for Maersk Ghana Recruitment for Customer Experience Partner.
Maersk is an integrated container logistics company working to connect and simplify its customers’ supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 70,000 people.
Job Description
- Company: Maersk Group
- Location: Ghana
- State: Accra
- Job type: Full-Time
We offer
The applicant will have an opportunity to play a crucial role in creating a best-in-class experience for Customers, by acting as a single point of contact and proactively providing solutions to issues, thereby producing greater ease of business. By leveraging world-class service, Safmarine is able to differentiate itself in the market and deliver a unique end-to-end experience to the right Customers.
Key Responsibilities
– Deliver superior customer Experience through prompt resolution of customer issues, quick response to mails and MyPhone calls.
– Partner with External Sales Team to drive import and export Volume through inside sales activities as well as Logistics and Services.
– Drive excellent financial performance through compliance/upselling, reduction of outstanding freight & commercial waivers and invoice dispute resolution.
– Follow up with Safmarine Scope Team to ensuring successful completion of import and export documentation tasks.
– Ensure Import and export SOPs are adhered to.
– Taking ownership of customer’s issues and resolve issues with agreed timelines
– Drive and Build strong business relationships with customers
– Planning weekly sales activities base on TNM/CPL direction
– Effective use of Agent View with particular focus on handling and resolving outlier tasks in Agent View and Case Management.
– Any other tasks that may be assigned by Management
Requirements
– Customer focus
– Capacity to drive results (self-motivated)
– Interpersonal, communication and analytical skills
– Priority setting
– Shipping knowledge.
– Goal oriented
– Business Acumen in SFDC (Sales Force Dot Com) within the shortest period is important.
– The capacity of building solid rapport over the phone with effective use of CEP communication structure.
– Ability to qualify leads and update them as an opportunity in SDFC and ensure follow up to close the business.
– Ability to sell end to end service. (Islands/ Value Added Services)
– Grow existing accounts by asking for more whiles focusing on growth and profitability
How to Apply
Interested and qualified candidates should Click here to apply.
