Applications are invited from interested and suitably qualified candidates for Maersk Ghana Recruitment for Customer Team Executive.
Maersk is an integrated container logistics company working to connect and simplify its customers’ supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 70,000 people.
Job Description
- Company: Maersk Group
- Location: Ghana
- State: Accra
- Job type: Full-Time
We offer
An Opportunity to work in a dynamic and energetic multinational environment.
Sharper your stakeholder management skill
Core understanding of end to end logistics.
Improve knowledge of the shipping industry.
Responsibilities
• The first point of contact for issues arising from physical inland transportation
• Proactive notification to customer for changes in transport plan or ETA deviations with a viable alternative solution within the stipulated timeframe
• Evaluate cases/issues and capture the voice of the customer to make sure instant resolution takes place
• The team promptly attend phone calls (if applicable) received from customers/vendors and address concerns
• Actively engages with Customer Service and Intermodal vendors for workable solutions and timely resolution of issues
• Ensure alternatives provided are aligned with rules and regulation includinglocal policies
• Be wary of the customers’ businesses, so that proposed solutions are compatible with customers requirement
• Be cognizant of segmented customer requirements and propose solutions accordingly
• Build a good relationship with the customers and confidence in the our intermodal product
• Capture and be Voice of Customer frequently and provide feedback to the team to improve inland delivery performance and experience
• Identify recurring issues in Intermodal delivery performance and initiate steps to address the root cause
• Identify process gaps, contribute to improvement opportunities and be actively involved in working on agreed improvement actions
• Keep the cost of non-conformance to the minimum by providing an alternate solution and converting the demanding situation into a pleasant experience for customers
• Ensure all relevant costs are timely updated in Intermodal systems and ensure charges are passed on to the customer
• Check for additional business opportunities on the satisfactory resolution of issues
• Handle system updates and customer requests in accordance with defined processes
• Share best practices and knowledge within the team
Requirements
– 2-3 of experience in the customer service field preferably in Airfreight.
– Good interpersonal and communication skills.
– Good organizational skills with an understanding of prioritization.
– Ability to work under pressure keeping quality in focus.
– Energetic, well -organized, self-initiated and coordination skill.
– Problem-solving skills with a focus on customer satisfaction and attention to details.
– Knowledge of Microsoft Office – Word, Excel, and PowerPoint.
How to Apply
Interested and qualified candidates should Click here to apply.
