Deutsche Post DHL Recruitment 2022

Applications are invited from interested and suitably qualified candidates for Deutsche Post DHL Recruitment 2022.

The Deutsche Post AG, operating under the trade name Deutsche Post DHL Group, is a German multinational package delivery and supply chain management company headquartered in Bonn, Germany. It is the world’s largest courier company.

Job Title: Tele Sales Executive

Key Responsibilities

Support the administration of tele sales plans and inbound/ outbound call processes for small to mid-sized accounts
Respond to customer inquiries, provide information, understand customer needs, promote and sell products/ services, close sales
Undertake predominantly routine customer situations, sometimes may require deviation from standard screens, scripts, and procedures with the assistance of a computerized system
Assess customer needs and suggest/ promote alternative products/ services based on a general understanding of the organization, its products/ services
Enter and refer to data and information by navigating a computerized data entry system or other relevant applications
Prepare implementation plans and execute campaigns supporting acquisition and retention programs for telesales
Write scripts and call guides in support of inbound and outbound tele calling campaigns
Create job aids, reference guides, and communication tools to support the performance of the telesales team
Compile and publish research information into a knowledge base to be used by the telesales team
Document and update changes on department procedures
Understand the impact of communications and messaging on telesales business metrics
Undertake management of special projects for the department
Create databases to support information access
Regularly check and correct problems that are not immediately evident in existing systems or processes, make minor changes without significantly modifying defined methods, standards, and/ or procedures
Convince and sometimes negotiate with external parties that share a common desire to reach an agreement on complete proposals/programs

Job Skills, Qualifications & Experience

A minimum of a Bachelor’s degree in a relevant field
At least three (3) years of previous experience in Telemarketing or Call Centers
Ability to sell, communicate clearly, and listen effectively
Patient and able to manage stakeholders
Results driven and attentive to details
Ability to work alone and within a team environment
Honest, reliable, and trustworthy

We offer:

Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
Flexible working hours with the possibility of occasionally working from home upon agreement
Possible further career development
Competitive salary