Delaphone Ghana Recruitment 2021

Job Title: IT Support Coordinator

Role

The IT Support Coordinator reports to the Operations Manager. This position is responsible for the planning, building and management of the IT infrastructure as well as related policies for the organization. The IT Support Coordinator may be outsourced to render these services to external partners of the organization.

Duties & Responsibilities

• Understanding, implementing and managing an access policy to protect the corporate network including document/data security
• Identifying trends; determining system improvements, and implementing change
• Scheduling upgrades and security backups of all business systems
• Ensuring the smooth running of all IT systems including corporate networks, workstations, mobile communication devices, anti-virus software, print services and email systems
• Ensuring that software licensing laws are adhered to by all employees
• Providing secure and reliable access to corporate network for remote users
• Ensuring the security of corporate data from internal and external attack
• Ensuring device access security by controlling visitor’s access to the company’s network
• Building a system that provides all employees with technical assistance via an appropriate issue-tracking system
• Ensuring the implementation of IT policies and providing leadership in all corporate IT functions
• Accomplishing information systems goals towards meeting the organization’s mission

Job Title: Sales Manager’

Role 

The Sales Manager will report to the General Manager. The main role of the ideal candidate will be to lead the sales department, monitor performance, and supervise the activities of professionals at the junior and senior levels. The Sales Manager will develop a marketing and sales strategy and execution plan, ensure that KPIs and targets are regularly met or exceeded, manage sales representatives, analyze consumer patterns and market behavior or trends, and design strategies that define data-driven action to improve the organization’s performance and increase revenue.

Key Responsibilities 

• Planning and undertaking business development activities towards achieving the company’s sales targets
• Advertising products and personally assisting to close major deals
• Working in collaboration with cross-functional teams to win business for the company
• Creating inbound lead requirements which are essential in meeting sales objectives (ie. creating blogs, social media content, etc. to boost sales)
• Monitoring the sales pipeline at every development stage to ensure full visibility
• Establishing and promoting partnerships and relationships with principal customers
• Creating long term sales plans and proactively implement and update the plans to improve performance
• Overseeing the execution of the organization’s sales training
• Boosting customer confidence, and increasing revenue growth

Detailed work activities:

• Collaborate with other departments to develop, produce, fulfill and service products or services for customers
• Update sales representatives on sales strategies, metrics, and targets
• Create and evaluate new sales materials
• Lead the sales team
• Study and report on industry changes and new trends
• Test new customer acquisition channels
• Analyze and support pipeline performance and growth
• Attend conferences and trade shows
• Develop other sales activities and incentives to drive performance

Job Title: Finance, Administration & Human Resources Officer

The Role 

The Finance, Administration, and Human Resources Officer will have a dual reporting line to the Finance and Administration Manager and the Human Resources (HR) Manager. The successful candidate will provide effective support in HR, administration and financial management. He/she will also be responsible for acting as the first point of contact to employees for all HR and finance-related activities. Significantly, the successful candidate will support all the activities of the employee life cycle. Additionally, the successful candidate will support the Finance and Administration Manager by way of recording, processing, and reporting on relevant accounting transactions.

Finance and Administration Responsibilities Include:  

• Recording all financial transactions with accuracy
• Processing invoices
• Helping implement financial policies and procedures
• Assisting in budget preparation and monitoring
• Assisting in receivables and payables management
• Supporting with the preparation of monthly, quarterly and annual financial reports
• Supporting with filing VAT, PAYE, WHT, Pension, Corporate Tax and other regulatory returns
• Supporting with payroll processing, petty cash management and other office expense processing
• Providing support for annual financial audits
• Supporting the Finance and Administration Manager with projects and tasks when required

HR Responsibilities Include:

• Developing, keeping and updating employee records
• Providing support with the drafting of HR documents
• Providing support with reviews and implementation of company policies and procedures
• Providing support with Learning and Development activities
• Giving regular updates on HR metrics, such as employee turnover, retention rates, absence rates, etc.
• Providing support for recruitment and selection activities, including publishing vacancies on job portals, screening applications, and representing HR during interviews, when required
• Providing support for employee life cycle activities including onboarding, performance management, training, absence management, employee support programs and employee separation
• Supporting the HR Manager with projects and tasks when required

Detailed work activities:

• Prepare, send and monitor invoices to clients
• Examine and track competitor activity and stay informed about latest trends in the industry
• Maintain supplies inventory by taking and checking stock to determine inventory level, anticipating needed supplies, placing and expediting orders for supplies and verifying receipt of supplies
• Carry out administrative duties such as filing, typing, copying, binding, scanning etc.
• Maintain computer and manual filing systems

•  Monitor Petty Cash invoices
• Prepare Accounts Reconciliations – Invoices vs Credits on the accounting software
• Follow up on and collect clients’ payments
• Manage the fixed asset register
• Socialize human resources and company policies, procedures, laws, and standards to new and existing employees
• Provide support in the recruitment process
• Assist employees with HR-related queries
• Resolve disputes between employees in the workplace
• Support employee development and training

How to Apply

Interested applicants should click here to apply.