MTN Ghana Recruiment for Engineer, IN & VAS Operations

Applications are invited from interested and suitably qualified graduates for MTN Ghana Recruitment for Engineer, IN & VAS Operations.

Launched in 1994, the MTN Group is a leading emerging market operator, connecting subscribers in 22 countries in Africa, Asia, and the Middle East. The MTN Group is listed on the JSE Securities Exchange in South Africa under the share code: “MTN.” As of 30 June 2013, MTN recorded 201.5 million subscribers across its operations in Afghanistan, Benin, Botswana, Cameroon, Cote d’Ivoire, Cyprus, Ghana, Guinea Bissau, Guinea Republic, Iran, Liberia, Nigeria, Republic of Congo (Congo Brazzaville), Rwanda, South Africa, Sudan, South Sudan, Swaziland, Syria, Uganda, Yemen and Zambia.  MTN’s brand is the most valuable in Africa and is ranked in the top 100 brands worldwide. MTN’s shares constitute the biggest primary listing on the JSE – Africa’s largest stock exchange.

Job Description

• Company: MTN Ghana
• Location: Ghana
• State: Accra
• Job type: Full-Time

Job Role

• Collaborate with technology team members, end users, and other •     Service and Support:
  • Corrective Maintenance for IN & VAS Nodes
  • Complaints-Ticket handling
  • Problem troubleshooting.
  • Preventive Maintenance (Checklists) on IN & VAS Nodes
  • Database monitoring, troubleshooting
  • Escalates anomalies to Manager in the form of simple reports in order to inform him of any potential unresolved problems
• Periodic testing of IN & VAS Services and ensuring proper functionality of the different servicing.
• Work closely with cross-functional team for the design and implementation of any new service.
• Handling & Resolution of IN & VAS complaints within the set targets.
• Ensure proper handling of all third party Nodes and content provider
• Coordinate and assist with the integration of third-party supplier
• Coordinate and Support the Managed services supplier and ensure appropriate KPIs monitoring
• Weekly review of Managed service operation with the supplier with manager and other colleagues
• Compliant of VAS systems access security with  the internal IT policies
• Execute daily system checks and initiate actions accordingly
• Responsible for emergency handling on the IN & VAS Systems.

Requirement

• Minimum of Degree in Computer Science or Engineering or its equivalent

Experience

• Minimum of 3 years’ experience in IT with at least 2 years’ experience in a Telecoms environment

Competencies

Professional/Technical competencies:

• Expert in DB administration (Oracle / SQL)
• Expert in Solaris and Unix Operating systems
• Good knowledge in Unix shell scripting
• Good knowledge in NFS and clustered storage solutions
• Knowledge in GSM Services
• Knowledge in data presentation and analysis
• Basic Financial knowledge

Behavioral competencies:

• Integrity
• Commitment to the Organization
• Teamwork & Cooperation
• Customer Focus
• Taking the Initiative
•  Analytical Thinking, Problem-solving and analytical abilities.
• Strong interpersonal and communications skills.
• Team building abilities
• Ability to function under pressure.
• Ability to think and articulate thoughts logically
• Ability to Multitask

How to Apply

Interested and qualified candidates should Click here to submit a CV.