Applications are invited from interested and suitably qualified candidates for Volvo Group Recruitment for Field Service Engineer.

The Volvo Group is one of the world’s leading manufacturers of trucks, buses, construction equipment and marine and industrial engines. The Group also provides complete solutions for financing and service. The Volvo Group, with its headquarters in Gothenburg, employs about 100 000 people, has production facilities in 18 countries and sells its products in more than 190 markets.

Role/Responsibilities

Support importers to keep their customers uptime to a maximum
Delivering technical support to the Network (importers) or end customer, primarily on location
Ensure that Volvo Group rules are applied on way of working, customer approach, technical knowledge and workshop equipment
Keep the Network informed about the latest information
Secure the availability and updates technical documentation within the Network
Drive and Monitor Technical Campaigns if problems related to Product Quality, in close contact with the Quality & Warranty manager
Report the quality issues via Volvo Group Tools
Judgment on exceptional warranty and goodwill claims
Check and analyze exceptional parts replaced within warranty
Delivering technical support to other internal departments within the organization
Product quality follow up
Create, maintain and publish local service information
Ensuring the private Importers workshops are implementing the correct repair procedures and performing correct repairs by periodically visiting these workshops, by making evaluations of competence levels of the private dealer workshop Technicians, service equipment & special tools and giving feedback (with dealer visit report)
Providing information to the Uptime Manager of International Region, by communicating all technical product related faults through Volvo Group systems and following up the cases
Ensuring the effective usage of warranty and goodwill budget by evaluating and inspecting the cases
Compiling quality reports for high-frequency failure cases and organizing shipment of parts for further investigation together with following up of connected quality journals
Provides helpdesk function to workshop network by administering Volvo Group systems.
Develop strong technical skills in an area of responsibility
Identify technical training skills of importer staff
Coordinating 24/7 Roadside Assistance operations when applicable
Ability to use Truck and fleet information systems advise customers on driver behaviour, areas for improvement, driver training needs
Supporting the Sales team when they need technical knowledge support.

Qualifications & Skills

Under graduation degree in mechanical or engineering such as; Mechanical Engineering, Civil Engineering, etc. or equivalent experience
Strong technical knowledge of trucks and heavy transport vehicles and aftermarket solutions
Good knowledge of English both in written and verbally
Customer oriented mindset
Autonomous, confident, reliable and inspired by working in a fast changing international environment
Good communication skills, highly motivated, result oriented, open to teamwork, good presentation skills
Highly target-driven, self-motivated and willing to take responsibility
Learns quickly when facing new problems; open to change; analyses both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks.