Vodafone Recruitment for Desk Based Account Manager

Applications are invited from interested and suitably qualified candidates for Vodafone Recruitment for Desk Based Account Manager.

Vodafone, formerly Ghana Telecom, is the national telecommunications company of Ghana. The company in Ghana operates under Vodafone Group Plc – the world’s leading mobile telecommunications company, with a significant presence in Europe, the Middle East, Africa, Asia Pacific, and the United States.

Job Description

  • Company: Vodafone
  • Location: Ghana
  • State: Accra
  • Job type: Full-Time

Key Roles & Accountabilities

  • Typically responsible for a small number of medium-sized accounts, or in some instances, as the single point of contact for one large client e.g. a government body. You will carry a percentage of the sales team opportunities and revenue target.
    • To be responsible, as part of an overall account team from the desk, customer satisfaction to their nominated clients.
    • To be responsibility for outbound sales prospecting and opportunities.
    • Sales optimisation  – provide support to VBS sales team e.g. developing sales database of key contacts, dealing with ad hoc operational requests that come to VBS and reporting for the Sales team
    • To be responsible for visiting customers ‘Face to Face’ infrequently.

Business Impact

    • Drives business growth for Vodafone by closing contracts, either as part of an overall account team via recognised hand offs or closing own contracts where acting as the single point of contact.
    • Recognises and delivers against opportunities for business growth via a multi-channel approach.
    • Responsible for delivering against own revenue targets as well as targets in customer satisfaction.

Authority / Decision Making

Responsible for how to deliver against revenue targets either on his/ her own or as part of virtual sales team.

Customers, supplier and third parties

  • The person will work closely with
    • Medium sized accounts businesses and occasionally interface with some large clients.      VBS Account managers
    • Other key internal stakeholders

Leadership and teamwork

  • Develop team relationships within VBS
  • Key stakeholder management

Knowledge, Skills and competencies

  • Excellent customer service

High integrity & confidentiality

  • Degree in any subject
  • Experience in customer-facing roles for at least 6 months
  • Excellent interpersonal and communication skills

How to Apply

Interested applicants should Click here to submit CV and Application Letter.


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