Twitter Ghana Recruitment 2021
Applications are invited from interested and suitably qualified candidates for Twitter Ghana Recruitment 2021.
We are recruiting to fill the position below;
Contents
Job Title: Program Manager, Media Operations
What You’ll Do
As a Media Ops Program Manager, you will work closely with key stakeholders (e.g. vendors, policy specialists,product managers, engineering) to ensure day-to-day operations are running well and new products and policies are launched quickly and efficiently. You will proactively make changes that improve the operation and reverse negative trends. You will be comfortable handling high-priority user escalations and edge cases as they come in.
In this role Twitter is also looking for someone to help represent Media Operations and the wider User Operations team to local stakeholders within the Africa region. In addition to work supporting the global market you will also be responsible for helping to design and implement operational solutions that serve the needs of our customers, stakeholders, legislation, policies, standards, and best practices in the region.
Main Responsibilities
- Use market specific knowledge, signals and insights to design and implement scalable solutions to improve the safety support of the Africa region, starting with West African markets
- Lead daily media enforcement operations and agent workflows across multiple geographies to respond to complex user escalations and reports, especially related to media on all Twitter owned platforms current and future.
- Act as a global and Africa domain expert and point of contact for internal partners and vendor partners to review and analyze safety and abuse reporting on the platform.
- Manage stakeholder relationships with Product, Trust & Safety, Engineering, Legal, Comms and others to safely develop and launch new policies and products on the platform
- Create and analyze reports and dashboards to monitor and investigate operational safety abuse trends
- Help drive local and global strategies related to our online media operations, implementing plans and overseeing their execution.
- Deliver training on various policies and workflows to large global teams
- Provide expert input for training material (decks, facilitator guides, knowledge bases, agent assessments) and ensure trainers on the vendor team are equipped to deliver a high-quality and consistent training experience.
- Monitor established key volume performance indicators (e.g. total/manual incoming, total/manual solved, AAS, AHT) and investigate root causes of trends and spikes.
- Lead project initiatives to find new and innovative ways to consistently improve safety efforts, response times and support to users
- Take part in the global on-call rotation as needed, and respond to cases in any high-priority escalations.
- Report issues with internal tools to engineering and product operations teams and scope out new tooling requests
- Manage communication with vendors and internal escalations teams, including answering questions, providing support and working collaboratively on scaling solutions
- Lead the delivery of large cross-functional initiatives within the team.
Please Note You will need to review or be exposed to sensitive and potentially disturbing content including but not limited to vulgar language, hate speech, violent threats, pornography and other graphic images. The Media Operations team handles some of our most serious and difficult policy areas on our platforms including child safety, violent extremism, and other illegal or regulated activities. We always endeavor to ensure your boundaries are respected and you have the time and flexibility to step back where necessary but given the team’s work it is impossible to completely avoid some topics while remaining within the team.
How to Apply
Job Title:
Job Title: Vendor Manager
Role
- Work with internal/external stakeholders and vendor partners, which will include executing operational strategies for Twitter’s global outsourcing model, through proactive communication and facilitation of cross-functional projects.
- Collaborate with vendor counterparts in regards to onboarding and offboarding of agents, process excellence and improvements, infrastructure support.
- Process and utilize metrics and analytics to make recommendations and identify continuous improvement and cost-effective solutions.
- Continuously strive towards improving efficiency, reducing waste and adding value to existing processes and workflows.
- Facilitate innovative initiatives by developing a deep understanding of business requirements and maximizing value from vendor partners.
Who You Are:
- You will be viewed as a vendor support subject matter expert within the vendor management team, which includes supporting the operational relationship management.
- Domain Expertise: You have a working knowledge of vendor management practices, including governance and workforce management. You are the subject matter expert and are able to apply operational requirements to new or existing vendor engagements.
- Analytical Capabilities: You have a background in vendor engagement and support that enables you to make informed decisions on a day-to-day basis. You are able to leverage reports and dashboards and use your findings to optimize vendor performance, create more streamlined processes and identify cost saving opportunities.
- Communication: Exceptional written and verbal communication skills and can be trusted to speak for and represent the global Vendor Management team in most situations. You are proactive and navigate ambiguous situations with confidence and know the right situations in which to raise a red flag to your leadership team.
- Problem solving: People will come to you with hard problems that they can’t solve so that you can guide them through complex solutions. You seek out people across the business in order to learn new things and unblock barriers to success. You research possible outcomes and proactively make recommendations to your stakeholders. You understand how to prioritize projects and how to negotiate up and across the business for the resources you and your team need.
- Team Player: You are part of an organization that relies on a lot of mutual trust and respect to get stuff done. You’ll give and take feedback well, learn from your mistakes and operate with a growth mindset.
Qualifications
Minimum Qualifications
- BA/BS degree or local equivalent
- 3-4 years of working experience in project management
- Have prior vendor support, relationship management, and/or engagement experience (2+ years)
- Experience working with content management systems
- Comfortable with analytics
- Experience working with West African and African markets.
How to Apply
Job Title: Senior Communications Manager
Role
- Develop a proactive communications strategy
- Work with the technology media to highlight product announcements and explain new features
- Support the business by communicating the value of Twitter by creating outstanding B2B campaigns
- Implement programs and campaigns, in conjunction with PR agencies and partners, that help drive user growth and engagement
- Manage incoming media inquiries and develop close relationships with key reporters / publications
- Develop and write communication plans, blog posts, statements, and Tweets
- Identify relevant speaking opportunities, manage incoming requests, and train and support speakers at public events
- Collaborate closely with the EMEA communications lead in Dublin, the global communications team in San Francisco, and other country communications teams to ensure that local initiatives are consistent with the global strategy
- Manage local PR agencies.
Qualifications
Who you are:
- Minimum of ten years experience. Ideally across several verticals like B2C, B2B, Policy, Product and/or Corporate communications.
- Experience in planning and leading communications campaigns, ideally at both a PR agency and in-hous
- Hands-on experience with consumer technology and/or media company
- Strong writing, editing and messaging skills
- Strong skills in collaboration, project management and strategic planning
- Existing relationships with local media. Ability to thrive in a fast-paced environment
- Flexible, amiable, a good colleague and collaborator
- Strong organizational and project management skills
- Communication skills that make working with remote colleagues efficient and effective
- Ability to work independently and proactively to develop / execute on programs and achieve measurable results
- Fluency in English. Fluency in at least one local language in West Africa region
Job Title: Data Specialist, Curation
Role
Finally, this candidate is someone who is detail-oriented and meticulous about their work while also remaining flexible to change and comfortable with multitasking.
If this sounds like it might be you, you probably have:
- A love for the Twitter product and how it is used around the world
- A passion for Pop Culture and a strong knowledge/interest of the Media World
- Excellent communication and interpersonal skills and the ability to work effectively across different areas of a business
- Experience working to deadline, delivering solutions to unstructured business challenges in ambiguous and fast-paced environments
- Good time management skills
- A strong attention to detail and are highly organized
- The advanced ability for problem-solving
Qualifications
- Fluent in English and while this role is primarily focused on English and English Pidgin content, working proficiency in one or more of the following languages is an advantage: Yoruba, Hausa and Igbo.
- Cultural understanding of the Nigerian news, politics, and events
- BS degree in Business, Communications, Marketing, or another related field
- 1-2 years experience in a media-related field
Job Title: Program Manager, Identity Operations
What you’ll do:
As an Identity Operations Program Manager, you will deliver efficient and high quality Identity enforcement models, and act as a point of contact for complex, nuanced issues. In addition to this, you will participate in, contribute or lead cross functional projects with partners throughout the company to implement and operationalize policies and internal tools and features. You will also become an expert in all user Identity issues that we support, including but not limited to account impersonation, account security, access remediation, and copyright.
Main Responsibilities:
- Use market specific knowledge, signals and insights to design and implement scalable solutions to improve the Identity support of the Africa region, starting with West African markets
- Develop and manage relationships with cross functional teams in your region,market and beyond to develop meaningful and scalable market solutions
- Work with other market teams to support the development of a standardized market solution Strategy
- Identify and help scope market and regional market goals
- Design and implement scalable Identity enforcement operations
- Act as domain expert and point of contact for internal partners and vendor partners to review and analyze complex issues
- Work cross-functionally and globally with Policy, Product, Engineering, and other internal organizations across Twitter to execute and drive partnerships
- Partner with user facing teams such as Global Content Partnerships, Sales and Public Policy to understand their customer needs
- Be able to understand and articulate our enforcement strategies and represent the team in cross functional discussions with key stakeholders
- Analyze reports and dashboards to monitor and investigate Identity related trends
- Lead project initiatives to find new and innovative ways to consistently improve Identity efforts and user experience
- Manage communication with vendors partners, including answering questions, providing support and working collaboratively on scaling solutions
- Develop and deliver training on various policies and workflows as required
- Help define quality review guidelines and perform quality audits as needed
- Ability to review sensitive and potentially disturbing content including but not limited to vulgar language, hate speech, violent threats, pornography and other graphic images.
Who you are:
Twitter is looking for a passionate team member with excellent communication skills, strong analytical skills, experience in supporting user/consumer operations in the Africa region (especially West Africa) and, of course, tons of enthusiasm for helping people and supporting Twitter’s fast-growing user base.
What you have:
- Experience in handling user reports and/or high-priority support and/or enforcement issues
- Strong analytical skills, metrics-driven and experience in business/data analytics
- Experience gathering and analyzing data to influence business decision
- Excellent written and verbal communication skills, organizational skills, and highly developed social skills
- Experience supporting high profile and/or publicly visible individuals either directly or in partnership with their representatives
- Influence and collaboration skills to affect change with cross functional stakeholders in order to align the support experience with customer needs and priorities
- Flexibility; open to changing priorities and managing multiple tasks simultaneously within compressed timeframes.
- Experience with working on projects both independently and within a cross-functional team environment.
- Ability to communicate complex ideas concisely and clearly, and to solve problems collaboratively and proactively.
- Self-starter and strategic thinker with strong analytical and creative problem-solving skills
- Ability to solve problems creatively and proactively, especially during critical situations
- Continuous improvement mindset, in particular related to Copyright, Impersonation, Online Identity, Account Security, and Verification related workstreams
- Experience working with Service Cloud, JIRA, Tableau, or similar software. Service Cloud admin skills, basic programming and/or experience in automation a plus
Qualifications
- BA/BS degree or equivalent local degree or experience required.
- A deep/nuanced knowledge of the Africa market (especially West Africa), with regards to cultural issues, political issues, market events, and typical online user behavior.
- Expert understanding of operational metrics, and strong experience analyzing and using data to identify the root cause of problems, translating trends into actionable insights, and delivering process improvements at-scale.
- Minimum of 4-5+ years of related experience within Identity operations, project or program management, preferably in a fast-paced online support environment or a role involving vendor relationship management.
- Languages Required – English, Pidgin, French (highly preferred)
- Ability to travel up to 10%-20% to global offices and vendor locations
