Spa Body and Beyond Recruitment for Customer Service Personnel

Applications are invited from interested and suitably qualified candidates for Spa Body and Beyond Recruitment for Customer Service Personnel.

Job Description

Company: Spa Body and Beyond
Location: Ghana
State: Accra
Job type: Full-Time

RESPONSIBILITIES

Resolve customer complaints via phone, email, mail, or social media.
Use telephones to reach out to customers and verify account information.
Greet customers warmly and ascertain problem or reason for calling.
Assist with placement of orders, refunds, or exchanges.
Advise on company information.
Take payment information and other pertinent information such as addresses and phone numbers.
Place or cancel orders.
Answer questions about warranties or terms of sale.
Act as the company gatekeeper.
Suggest solutions when a product malfunctions.
Handle product recalls.
Attempt to persuade customer to reconsider cancellation.
Inform customer of deals and promotions.
Utilize computer technology to handle high call volumes.
Work with customer service manager to ensure proper customer service is being delivered.
Close out or open call records.
Compile reports on overall customer satisfaction.
Read from scripts.
Handle changes in policies or renewals.

QUALIFICATION AND EXPERIENCE

HND, degree or equivalent
3 years work experience
knowledge of customer service principles and practices
knowledge of relevant computer applications
knowledge of social media platforms
knowledge of administrative procedures
numeric, oral and written language applications

COMPETENCIES

interpersonal skills
communication skills – verbal and written
listening skills
problem analysis and problem-solving
attention to detail and accuracy
data collection and ordering
customer service orientation
adaptability
initiative
stress tolerance.

How to Apply

Submit your CV to [email protected]

Closing Date : 3rd October, 2019.

NB : We do not charge any money throughout the recruitment process