Safari Valley Resort Recruitment 2021

Applications are invited from interested and suitably qualified candidates for Safari Valley Resort Recruitment 2021.

Safari Valley Resort is a reputable resort in Ghana.

We are recruiting to fill the following positions below:

Job Title: Under Butler

SCOPE AND GENERAL PURPOSE 

• A butler plays an important role among a team of professionals who strive to offer a high level of personalized service that surpasses any guest’s expectations. The butler position enables one to provide highly personalized, detailed and flawless service to guests. A butler takes care of guests’ needs in a highly proficient manner. The butler also ensures that guests receive care without necessarily having to impose himself on them.

RESPONSIBLE TO: HEAD BUTLER

• Take care of all resident guests and coordinate with all concerned departments to fulfil guest needs and requests.
• Fully aware of the Cabin Dining options and other outlets menu, answers questions on menu selections, communicates with the F&B Manager and Chef regarding menu questions and product availability.
• Follows all the guest needs until they are completed to the total guest satisfaction.
• Welcomes the allocated Guests at the Welcome Centre porte-cochere upon arrival.
• Ensures refresher towels and welcome drinks are offered and drives/escorts the guests to their assigned Cabins.
• Conducts the in Cabin check-in process in a fast and efficient manner, following all the standards and also ensuring luggage delivery.Takes care of the guest’s requests and liaise with respective departments: laundry, wake up call, spa bookings, concierge and any special requests etc.
• Records transactions and order items in Point of sales (POS) system.
• Informs housekeeping department the time desired for the daily cleaning and turndown service.
• Fully conversant with accommodation features: lay-out, room type, location, decor, in room facilities and equipment.Fully conversant with all Resort Facilities and Activities.
• Fully conversant with the local Flora & Fauna in order to impart this knowledge to all Guests.
• Fully aware of operating procedures for all electrical and electronic equipment in the guest cabins.
• Serves the guests in a calm, discrete and courteous manner, respecting timing & standards. Hosts and welcome all guests in a gracious and polite manner, and to have the ability to hold a conversation with the guest in a natural and spontaneous manner no matter the Nationality of the guest.
• Carries out checkout in efficient manner, organising luggage and transportation.
• Carries out any other reasonable duties and responsibilities as assigned by Management.

Location: Eastern Region

Job Title: Restaurant Supervisor

SCOPE AND GENERAL PURPOSE

• The purpose of the job is to assist the Restaurant Manager with the smooth and efficient operation of the Restaurant, ensuring prompt, polite, efficient and a high standard of food & beverage service to the satisfaction of the guests in accordance with the Resort’s Standards of Performance, policies and procedures.

RESPONSIBLE TO: The Food & Beverages Manager

• To supervise, maintain and improve the performance of all restaurant Staff
• Be aware of restaurant targets and objectives and strive to achieve maximum turnover, ensuring Guest satisfaction.
• Ensure operating criteria and procedures are current and enforce adherence to the Standards of Performance Manuals.
• Assist in the induction and training of all Restaurant Staff. Ensure the ongoing training of all staff, paying particular attention to: personal hygiene and appearance, productivity, product knowledge, work flow, service skills, selling skills, the “Resort Culture” and attitude.
• Ensure the highest standards of cleanliness and hygiene in the restaurant and mise-en-place areas
• To ensure that the department is prepared at the start of service times and that all pre-service activity has been carried out.
• To create and maintain good personal contact with all guests
• To supervise and check the handling of guests, recommendation of food and beverage items and taking orders.
• To control loss, abuse and breakage of all operating equipment and to ensure all equipment and utensils are correctly handled and stored
• To ensure that the restaurant is adequately supplied with the correct operating equipment

Location: Eastern Region