Applications are invited from interested and suitably qualified candidates for Roche Recruitment for Field Service Engineer.
Hoffmann-La Roche is a Swiss multinational healthcare company that operates worldwide under two divisions: Pharmaceuticals and Diagnostics. Its holding company, Roche Holding AG, has bearer shares listed on the SIX Swiss Exchange. The company headquarters are located in Basel.
Job Description
- Company: Roche
- Location: Ghana
- State: Accra
- Job type: Full-Time
Role
- Completing relevant administration within set timelines to effect T&E cost centre activities, including electronic field (case) service reports, expense reports and boot/car stock (spare parts) reconciliations against monthly reports.
- Adherence to Client Service Level agreement deliverables & department planning and activities roster.
- Maintaining high levels of customer engagement throughout visits with regular updates and feedback to customers.
- Supporting Applications Specialists with customer training on the technical aspects of instruments and supporting business areas with relevant instrument knowledge and specifications as well as providing cross-team technical assistance and support.
- Prior to scheduled visits, plan for required boot/car stock (materials and equipment) and complete relevant warehouse requisition documentation timeously.
- Ensuring adherence to relevant instrument’s manufacturing standards for maintenance, installation and upgrading plans according to customer needs.
- Addressing any challenges within scope of authority and within relevant customer service level agreements, department policies and budgetary guidelines.
- Escalating complex instrument technical queries, challenges or software and hardware upgrades to relevant personnel in accordance with procedures for swift resolution.
- Ad hoc duties as requested.
Prospective applicants will have the following skills, experience, and education:
- Required Qualification: Relevant qualification in Electrical Engineering or Mechanical Engineering or Biomedical Technology or equivalent.
- Required Experience: At least 3 years experience in technical support services, mainly in the medical diagnostic industry.
- Additional Requirements: The successful candidate needs to be in possession of a valid drivers license and have a valid passport (within 3 months of employment)
How to Apply
Interested and suitably qualified candidates should Click here to apply.
