Operation Smile Recruitment 2021

Applications are invited from interested and suitably qualified candidates for Operation Smile Recruitment 2021.

Operation Smile is a nonprofit medical service organization founded in 1982 by Dr. William P. Magee Jr. and his wife Kathy Magee. It is headquartered in Virginia Beach, Virginia.

We are recruiting to fill the position below:

Job Title: Monitoring and Evaluation Coordinator

Operation Smile has provided hundreds of thousands of safe surgeries for those born with cleft lip, cleft palate, or other facial deformities. With more than three decades of expertise, Operation Smile creates solutions that deliver free surgery to people where it is needed most. As one of the largest medical volunteer-based nonprofits, Operation Smile has mobilized thousands of medical volunteers from a wide range of medical specialties from more than 80 countries. Operation Smile engages public-private partnerships to advance health care delivery, train local medical professionals to provide surgical care for patients in their communities, donate crucial medical equipment and supplies, and increase access to surgical care so that everyone living with cleft is treated.

Trust, collaboration, commitment, invest in the future, and global impact are our cultural guideposts at Operation Smile. They are a part of who we are as an organization. They create a shared understanding of how all our roles are connected and are an invaluable tool that helps guide how we interact with patients, donors, partners, and each other.


Visit  www.operationsmile.org , find us on Facebook or follow us on Twitter and Instagram.

All interested applicants should apply online at  www.operationsmile.org/about-us/careers

General Description:

The M&E Coordinator will report to the Country Manager and work in close collaboration with relevant programmatic technical advisers, as well as counterparts to ensure that quality data are available to program teams to guide decision making. They will work collaboratively with the headquarters to support in collecting data for global Theory of Change outputs and seek ways to align country projects to these.


Essential Functions:

Data Collection and Reporting Coordination:

  • Ensure that field-based and facility M&E data volunteers have the tools, access, and training necessary to perform their duties optimally. Support in problem-solving challenges.[SW3]
  • Engage program teams on a weekly basis to discuss challenges with data collection, analysis, and reporting.
  • Prepare and develop systematic and realistic M&E implementation plans that outline processes for the capturing of quantitative and qualitative data to report on project performance indicators, and with input from the programs team finalize for approval by the Country Manager.
  • Coordinate the implementation of baseline surveys.
  • Review and adapt existing, or develop new, project reporting templates that facilitate the effective collection of data and aggregation of information.
  • Compile data from all Operation Smile Ghana projects ensuring data is at the agreed levels of quality standards.
  • Maintain effective information databases for projects.
  • Compile reports and verify data, validating the accuracy of reports generated from projects. prior to submission to donors on a quarterly and annual basis or as directed by the Country Manager.
  • Provide facility level M&E reports to the program on technical focus areas (i.e. key populations, AGYW, etc)

Data Quality Improvement:

  • Conduct monthly data quality assessments/audits to identify data quality improvement and training needs.
  • Develop facility data quality improvement project plans.
  • Work closely with the data collection volunteers, and Technical Advisors to implement data collection and data quality improvement plans.
  • Measure and report data quality improvement project progress and outcomes
  • Support the Country Manager on regular data quality drives, setting targets to reduce data capturing and reporting mistakes.
  • Provide supportive supervision on data entry and capturing processes to the M&E Data Collectors.

How to Apply

Interested applicants should click here to apply.

Job Title: Finance, Procurement, and Operations Manager

General Description:

The FPOM role is a management role that requires an individual who can combine several key skillsets (finance, procurement, and operations) to strategically and tactically support a procurement heavy program office (led by a Country Manager) to execute several projects mostly in the form of several large medical missions/events every year. This role works closely with several internal and external stakeholders (local and at HQ) providing planning, implementation and monitoring guidance and insights in key areas.

FPOM will report to the OSG Country Manager with a dotted line relationship to:

  • The Regional Director
  • HQ Global Business Operations Manager
  • HQ Finance and Procurement Manager

Key areas of responsibilities:

Financial Management 

  • Support Country Manager to develop annual budget and quarterly cash request forecasts from HQ by consulting with program and staff in advance and anticipating level of operations that need funding
  • Lead the maintenance of and revisions to OSG finance manual under guidance of Country Manager and HQ to ensure compliance with local tax legislation
  • Responsible for ensuring that OSG is implementing financial processes and reporting in an accurate and timely manner to HQ. Lead all strategic discussions with HQ finance on bookkeeping and meeting OSI reporting timelines. Establish local reporting timelines for OSG that support this
  • Develop TORs for audits under guidance of Country Manager and HQ
  • Oversee and approve higher level banking transactions and petty cash operations
  • Conduct ongoing training for local and HQ staff on OSG financial processes


  • Review all monthly finance reports prepared by the staff. This includes review of general ledger transactions, reconciliations, banking records, and any other relevant financial information
  • Prepare quarterly financial reports for the local Board of Directors and HQ
  • Work with the Country Manager to prepare donor reports and ensure they are consistent with underlying budget assumptions
  • Prepare year-end financial statements and accompanying statutory accounts and notes required for audit


  • Oversee all procurement at OSG by HQ and country office staff under the guidance of the Country Manager:
  • Ensure that all vendors are verified legal entities with supporting paperwork in vendor files (separate from hard copy procurement transaction files)
  • Acquire best value for OSG for largest budget costs like hotel, transportation and meals by developing and managing cost competitive blanket purchase agreements with large vendor under guidance of Country Manager and HQ
  • Manage micro purchase threshold and ensure that large procurements are competed, procured at best value, documented to manage risk and executed to deliver best value
  • Lead the maintenance of and revisions to OSG procurement manual
  • Approve all procurement related staff advances under guidance of Country Manager. Ensure that OSG aggregate staff advance level does not exceed prescribed minimums. Report to HQ on balances periodically
  • Conduct ongoing training for local and HQ staff (who come for missions as the two systems integrate at this point) based on existing procurement guidelines and findings from procurement environment in Ghana
  • Develop and execute annual procurement plan for missions (and OSG overall) in a way that fosters advance planning and supports the financial management system

Operations, IT and Security 

  • Oversee monitoring ad tracking of all non-medical inventory
  • Select and manage IT vendor that provides support to OSG
  • Develop and manage OSG operations plan
  • Vehicle access
  • List of OSG approved vendors
  • Office access
  • How to manage inventory. Procedure to report and address loss of items, etc.
  • Develop and manage OSG security and safety plan

Program Support 

  • Support Country Manager with development and implementation of annual workplan as 12-month project timeline with inputs from all OSG stakeholders at country office and HQ
  • Support Country Manager to plan and execute board meetings and OSG
  • Work closely with the staff to understand and anticipate needs and challenges

Performance Management, Risk Management and Compliance 

  • Lead monitoring and execution of assessments for OSG as well as implementation of associated workplans and connection to performance management goal setting for OSG
  • Ensure that all donor and HQ requirements related to risk management and compliance related to key work areas are communicated to all staff including training and documentation of performance.

How to Apply

Interested applicants should click here to apply.

Closing Date: 10th August. 2021


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