MTN Ghana Recruiment for Analyst, Network Quality Reporting

Applications are invited from interested and suitably qualified graduates for MTN Ghana Recruitment for Analyst, Network Quality Reporting.

Launched in 1994, the MTN Group is a leading emerging market operator, connecting subscribers in 22 countries in Africa, Asia, and the Middle East. The MTN Group is listed on the JSE Securities Exchange in South Africa under the share code: “MTN.” As of 30 June 2013, MTN recorded 201.5 million subscribers across its operations in Afghanistan, Benin, Botswana, Cameroon, Cote d’Ivoire, Cyprus, Ghana, Guinea Bissau, Guinea Republic, Iran, Liberia, Nigeria, Republic of Congo (Congo Brazzaville), Rwanda, South Africa, Sudan, South Sudan, Swaziland, Syria, Uganda, Yemen and Zambia. MTN’s brand is the most valuable in Africa and is ranked in the top 100 brands worldwide. MTN’s shares constitute the biggest primary listing on the JSE – Africa’s largest stock exchange.

Job Description

Company: MTN Ghana
Location: Ghana
State: Accra
Job type: Full-Time

Job Role

Periodically run the prioritization model for MTN Ghana.
Focus on network related regulator (NCA) relations by consistently tracking, monitoring, highlighting risk and recommending an action plan.
Proactively monitor and investigate quality issues raised in any forum by critically analyzing issues affecting quality.
Perform bi-annual prioritization of all sites in the Network for Customer Experience Model Collection of data, reprioritization, and circulation to all stakeholders.
Analyze NCA QoS drive log files received from NCA and generate reports on agreed templates for reconciliation with the regulator.
Support in conducting research and analysis of NWG statistics in relation to initiatives in war room.
Liaise closely with the MTN regulatory team on the NCA QoS drives and reports generated by NCA Network Monitoring Systems so as to mitigate any compliance violation
Perform analysis of KPIs and recommend areas of focus to enable the organization meets NCA requirements.
Provide support for Marketing; Geo Marketing team on research into NWG KPIs by preparing reports and analysis, investigating and establishing of correlation, etc
Benchmark NCA NMS reports against reports from MTN reporting system and making timely recommendations.
Investigate and report on revenue loss due to network challenges.
Deliver on all assigned and ad-hoc work-related requests

Requirements

Minimum of a Degree in Engineering
A qualification in Statistics is an added advantage.

Experience

Minimum of 3 years relevant work experience

Competencies

Professional/Technical competencies:

Knowledge in Network System Technologies (GSM & WCDMA networks, etc)
Knowledge in GSM & WCDMA networks’ architecture, topology, protocols and Interfaces.