Mayo Clinic Patient Portal Frequently Asked Questions
Do you have some pertinent questions regarding the Mayo Clinic patient portal? Then you are at the right place. In this guide, you will get answers to some of the frequently asked questions regarding the Mayo Clinic patient online services.
Here are some frequently asked questions about paying online. You can pay online through Patient Online Services, directly from the web, or with the Mayo Clinic App.
Contents
Patient Online Services Frequently Asked Questions
Patient Online Services is a secure portal that lets you:
- View your medical record including test results
- Schedule an appointment
- Communicate with your provider
- Set up preferences to view itemized and monthly statements online, with no more paper copies
- View and pay your bill securely
How do I create a Patient Online Services account?
Your Mayo Clinic number and a valid email address are required to create an account.
- Go to Patient Online Services and select Create an Account.
- You will receive an email confirmation once your account setup is complete.
- Remember to write down your user ID and password.
Online billing
How do I access my bill online?
Go to Patient Online Services and open your Patient Online Services account. Navigate to the view bill option. Once you click on View/Pay Bill your account information is displayed which includes open visits with balances, total balance owing, itemized and monthly statements. You also have the ability to make a payment or set up a payment plan.
What devices can I use to view my information on line?
Once you have created your Patient Online Services account, you can view your information on a computer, tablet, or mobile device. You’ll need to create your Patient Online Services account to view your bill through the Mayo Clinic App.
Online Itemized Statement of Account
How do I access my online itemized statements?
Go to Patient Online Services and open your Patient Online Services account. Navigate to the view bill option.
How do I view my itemized statement?
Itemized statements are presented in either a tiled or list view. Depending on which view you choose, you’ll either click on the tile or the appropriate visit date in the list. Itemized statements can be printed or downloaded and saved.
Why isn’t my itemized statement available to view?
Your itemized statement may not be available for online viewing if your charges have not yet been finalized or your account receives special handling by one of our account representatives.
Why am I seeing two itemized statements with the same date(s) of service?
If you visit more than one facility on the same date, charges will be billed by each facility that provided services. The itemized statement contains physician services and tests when you visit a clinic setting. When you visit a hospital as either an inpatient or outpatient, you will receive two bills — one for the professional component (physician services, tests) and one for the technical component (laboratory services, facility fees, general nursing care).
If you have multiple itemized statements for the same date(s) of service, review the itemized statement summary screen. Verify that the account numbers (Mayo Clinic number plus the visit number) are different for each itemized statement. In addition, check whether the service provider (facility name) is different for each itemized statement you are questioning.
How far back in time can I access my itemized statements through Patient Online Services?
You can view up to 24 months of itemized statement history.
Why aren’t my payments showing on my itemized statement?
Payments received are reflected on the monthly statement. The monthly statement is available to the billing addressee. The billing addressee is the person designated to receive the monthly statement and coordinate billing, payment, and insurance coverage for the account.
Out of respect for your privacy, if you are 18 years of age or older your itemized statements are viewable only by you.
How long will my billing history stay on line?
Two years.
As a billing addressee, why do I have access to some of my family members’ online itemized statements but not others?
As a billing addressee, you have access to your own itemized statements and itemized statements for persons under the age of 18 for whom you have been designated as the billing addressee.
Who can I contact with questions about my monthly statement, my itemized statement, or to make a payment over the phone?
Please contact Patient Account Services through the secure Patient Online Services Message Center. You may also contact Patient Account Services by telephone at 1-844-217-9591 (toll-free).
Online Monthly Statement of Account
How do I access and view my online monthly statement?
Go to Patient Online Services and open your Patient Online Services account. Navigate to the monthly statement option. Monthly statements can be printed and downloaded and saved.
Why isn’t my monthly statement available to view?
Your monthly statement may not be available for online viewing if your account does not have a balance due; if your account receives special handling by one of our account representatives; or if you are not a billing addressee (a billing addressee is the person designated to receive the monthly billing and who coordinates the billing, payment, and insurance coverage for the account).
Why aren’t recent services appearing on my monthly statement?
Services qualify for billing throughout the month. The total charges for your services will appear on the next monthly statement after the bill has been finalized.
Paperless Monthly Statements of Account
I am getting paper statements today but do not have a Patient Online Services account. Can I turn my paper statements off without that account?
No. To stop receiving paper statements, you need to have a Patient Online Services account.
How do I stop receiving paper statements?
Log in to your Patient Online Services Select ‘Account Settings’ and click on Billing Preference to change your preferences.
Paying a bill
What options are there for paying my bill?
You can pay your bill using Patient Online Services.
Log in to your Patient Online Services account using the web or through the Mayo Clinic App. Follow the online instructions for paying your bill. Navigate to the View Bill option. Once you click on View/Pay Bill your account information is displayed which includes open visits with balances, total balance owing, itemized and monthly statements. You also have the ability to make a payment or set up a payment plan.
You can pay online without creating or accessing your Patient Online Services account. Go to Patient Online Services. Using the option ‘Pay your bill online’ enter your Mayo Clinic number, date of birth and your payment amount along with your credit card information.
You can pay by mail. Send your payment with your Guarantor ID written on your check to:
- Mayo Clinic
- PO Box 790339
St. Louis, MO 63179-0339
Other questions
Who can I contact with questions about my monthly statement, my itemized statement, or to make a payment over the phone?
Please contact Patient Account Services through the secure Patient Online Services Message Center. You may also contact Patient Account Services by telephone at 1-844-217-9591.
If I update my e-mail address in My Profile in my Patient Online Services account, how long will it take before the change is updated?
Profile information updates can take up to 24 hours.
