Ogden Clinic Patient Portal Frequently Asked Questions
Do you have some pertinent questions regarding the Ogden Clinic patient portal? Then you are at the right place. In this guide, you will get answers to some of the frequently asked questions regarding the Ogden Clinic patient online services.
Contents
What can I do on the Ogden Clinic Patient Portal?
Review your Ogden Clinic lab results
You will be able to view your lab results once they have been reviewed by and approved for viewing on the Ogden Clinic Patient Portal.
Review, download, or print your personal health record
You will be able to view and download portions of your personal health record, including: Your demographics, allergies, test results, and more.
Review, download, or print your visit summary
You will be able to view a summary of your recent visits, including your medication list, allergies, demographics, and more.
Request a medication refill
You are able to view a list of your current medications and request a refill of them.
Note: Your Medication refill request will be forwarded to your provider’s office and will be processed as soon as possible. Medication refills are not considered a life-threatening emergency and may take up to two business days to process. After two business days, you may check with your specified pharmacy to see if your medication is ready or you may call your provider’s office.
I need help using the Ogden Clinic Patient Portal
If you have difficulty or have questions, please review the FAQs to see if your question is answered. If not, please contact our Ogden Clinic Patient Portal support team at 801-475-3399 or via email by clicking here.
I can’t remember my username or password
Click the “Can’t access your account?” link near the sign-in area of the login page. After verifying your information, you will receive an email with further instructions to reset your password.
My account is locked
To keep your health information secure, your account will automatically lock after 5 unsuccessful login attempts. If your account is locked, please reset your password by clicking the Can’t access your account? link. We recommend using a different password than your previous password.
Why can’t I verify my account online?
For security and privacy reasons, we must verify your identity either in-person or over the phone.
Can I access my child or other relative’s health information with my account?
No. At this time each individual patient must have their own Ogden Clinic Patient Portal account.
Test Results
Why isn’t my test result in my Patient Portal?
Test results are made available on the Ogden Clinic Patient Portal as a convenience to our patients. Test results may not be available for many reasons, some of which are included below. In most cases you, will be contacted by your provider’s office once test results have been received, regardless of the availability of your test results on the Ogden Clinic Patient Portal. In all cases, please contact your provider’s office to discuss any questions related to your test results.
Some Reasons Why Test Results May Not Be Available:
- The test results have not been received
- The test results have not been reviewed by your provider
- Your provider has chosen to not make your test results online
- Some test results are not able to be made available online
Health Record
Why can’t I view all of my health information?
We are only able to make certain portions of your health information available on the Ogden Clinic Patient Portal. Also, your provider may choose to not make some information available on the Ogden Clinic Patient Portal. If you need access to more information than is currently available, please contact your provider office or contact our Release of Information department.
Some of my information is incorrect. How do I have this corrected?
Please contact our Ogden Clinic Patient Portal support team at 801-475-3399 to discuss potential inaccuracies.
Medication Refills
How to request a medication refill
- Login and click the “Medication Refill” option in the left menu under the “Messages” section.
- Select the medication(s) for which you would like to request a refill (view screenshot of the previous steps)
- Verify or search for and select the pharmacy to which you would your refill sent.
- Enter the number of refills you are requesting.
- Enter your contact information.
- Click Submit to send (view screenshot of the previous steps)
- Your provider’s office will process your request within 48 business hours
My medication list is inaccurate or missing
Our record of your current medications should be up to date as of your last visit. If you do note inaccuracies in your list of current medications, we recommend you contact your provider’s office to discuss the discrepancy with them.
How can I check on the status of my medication refill request?
Your provider’s office will contact you once they have processed your refill request.
My medication list shows no remaining refills
We want to ensure that the medication you are taking is working effectively and providing the desired result. Therefore, we request that you contact your provider’s office to determine the appropriate direction to take—be it to obtain additional refills or to be seen by your provider in the office.
