Maersk Ghana Recruitment for Customer Team Executive

An Opportunity to work in a dynamic and energetic multinational environment.
Sharper your stakeholder management skill
Core understanding of end to end logistics.
Improve knowledge of the shipping industry.

• The first point of contact for issues arising from physical inland transportation
• Proactive notification to customer for changes in transport plan or ETA deviations with a viable alternative solution within the stipulated timeframe
• Evaluate cases/issues and capture the voice of the customer to make sure instant resolution takes place
• The team promptly attend phone calls (if applicable) received from customers/vendors and address concerns
• Actively engages with Customer Service and Intermodal vendors for workable solutions and timely resolution of issues
• Ensure alternatives provided are aligned with rules and regulation includinglocal policies
• Be wary of the customers’ businesses, so that proposed solutions are compatible with customers requirement
• Be cognizant of segmented customer requirements and propose solutions accordingly
• Build a good relationship with the customers and confidence in the our intermodal product
• Capture and be Voice of Customer frequently and provide feedback to the team to improve inland delivery performance and experience
• Identify recurring issues in Intermodal delivery performance and initiate steps to address the root cause
• Identify process gaps, contribute to improvement opportunities and be actively involved in working on agreed improvement actions
• Keep the cost of non-conformance to the minimum by providing an alternate solution and converting the demanding situation into a pleasant experience for customers
• Ensure all relevant costs are timely updated in Intermodal systems and ensure charges are passed on to the customer
• Check for additional business opportunities on the satisfactory resolution of issues
• Handle system updates and customer requests in accordance with defined processes
• Share best practices and knowledge within the team

– 2-3 of experience in the customer service field preferably in Airfreight.
– Good interpersonal and communication skills.
– Good organizational skills with an understanding of prioritization.
– Ability to work under pressure keeping quality in focus.
– Energetic, well -organized, self-initiated and coordination skill.
– Problem-solving skills with a focus on customer satisfaction and attention to details.
– Knowledge of Microsoft Office – Word, Excel, and PowerPoint.

How to Apply

Interested and qualified candidates should Click here to apply.