Maersk Ghana Recruitment for Customer Experience Partner

The applicant will have an opportunity to play a crucial role in creating a best-in-class experience for Customers, by acting as a single point of contact and proactively providing solutions to issues, thereby producing greater ease of business. By leveraging world-class service, Safmarine is able to differentiate itself in the market and deliver a unique end-to-end experience to the right Customers.

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– Deliver superior customer Experience through prompt resolution of customer issues, quick response to mails and MyPhone calls.
– Partner with External Sales Team to drive import and export Volume through inside sales activities as well as Logistics and Services.
– Drive excellent financial performance through compliance/upselling, reduction of outstanding freight & commercial waivers and invoice dispute resolution.
– Follow up with Safmarine Scope Team to ensuring successful completion of import and export documentation tasks.
– Ensure Import and export SOPs are adhered to.
– Taking ownership of customer’s issues and resolve issues with agreed timelines
– Drive and Build strong business relationships with customers
– Planning weekly sales activities base on TNM/CPL direction
– Effective use of Agent View with particular focus on handling and resolving outlier tasks in Agent View and Case Management.
– Any other tasks that may be assigned by Management

– Customer focus
– Capacity to drive results (self-motivated)
– Interpersonal, communication and analytical skills
– Priority setting
– Shipping knowledge.
– Goal oriented
– Business Acumen in SFDC (Sales Force Dot Com) within the shortest period is important.
– The capacity of building solid rapport over the phone with effective use of CEP communication structure.
– Ability to qualify leads and update them as an opportunity in SDFC and ensure follow up to close the business.
– Ability to sell end to end service. (Islands/ Value Added Services)
– Grow existing accounts by asking for more whiles focusing on growth and profitability

How to Apply

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Interested and qualified candidates should Click here to apply.