Imperial Educational Consult Recruitment 2021

Applications are invited from interested and suitably qualified candidates for Imperial Educational Consult Recruitment 2021.

Imperial Educational Consult is a reputable firm in Ghana.

Job Description

Company: Imperial Educational Consult
Location: Accra, Greater Accra Region, Ghana
State: Accra
Job type: Full-Time

Job Title: Executive Digital & IT

Job Function:

Reporting directly to the Senior Vice President: Digital & IT | Market Access and indirectly to the Managing Director: Worldwide Healthcare | Ghana, Managing Director: FMCL | Ghana, and the Managing Director| Imperial Health Sciences | Ghana, the incumbent serves as the single point of contact for all Digital & IT requirements and demand for the respective operating companies. Accountable to ensure the delivery of the Digital & IT services to the operating companies while managing the operating companies’ expectations, demand, and building key relationships.

Key performance areas:

To lead the effort to understand the specific operating companies needs and identify how best to meet those needs within Digital & IT
Maintain demand processes for new proposals with overall responsibility for steering these proposals through the early phases of approval
Develop and enhance relationships with key stakeholders, actively manage their expectations and monitor satisfaction levels
Continuously research latest market and industry technology trends and provide a point of view to the operating companies on helping them achieve faster time to market/lower cost base based on the latest technology
Aim to improve customer satisfaction, effectively control and forecast operating companies demands, govern and quality assure all Digital & IT activities delivered to the operating companies.

Drive or Lead:

Business requirements in respect of Digital & IT improvements within the operating companies
The support/operations Digital & IT teams
The creation of the IT budget for the operating companies and integrate it with the overall Digital & IT budget
The performance of existing plans and Digital & IT systems in terms of contribution to operating companies objectives, functionality, stability and value for the operating companies
Effort to analyse and research new and existing Digital & IT products, procedures, and/or workflow needs associated with operating companies systems
Effort to work with operating companies to identify functional and technical requirements
Effective Digital & IT decision making to achieve revenue, profitability and strategic goals in line with the operating companies strategic plans
The capture and collation of the Digital & IT demand pipeline for the operating companies
Prioritisation of Digital & IT demand and ensure that priorities are clearly understood
Prioritisation of Digital & IT demand with stakeholders based on operating companies budget and resources, as well as Digital & IT budget and resources
The exploitation of synergies within projects and/or programmes across the Digital & IT portfolio
Supporting the sourcing strategy and decision making for resourcing and implementing new demand for business/function
The identification of security risks and collaborates with the IT Security Executive to resolve these risks
Tracking of SLAs, customer satisfaction and metrics for supported processes
Effective management of scope, budget, and expenses for IT within the operating companies
Drive Digital & IT innovation initiatives in the operating companies

Ensure:

That the demand is in line with agreed Digital & IT investment and operating plans
Effective document control for operating companies Digital & IT process documentation
The quality capturing and collating of business requirements to ensure that Digital & IT deliver on what the operating companies want
Systems performance and quality is aligned to the agreed SLAs between the operating companies and Digital & IT
Efforts to create and maintain a portfolio of technology projects for the operating companies
The review of the project portfolio and proactively ensure all lagging projects have contingency and solutions
Reporting of operational suppliers’ performance against the agreed SLAs
Continuous monitoring of operational suppliers to ensure agreed service levels are being met for Digital & IT related suppliers
Participation in Digital & IT governance structures.

Establish and/or assist in:

A standardized approach to the way in which customer feedback is handled and resolved
Supporting the operating companies with continuous development, learning, and improvement
Managing the IT asset base to ensure assets are fully utilized and the full life-cycle value is achieved
Resolving gaps between new and existing operating companies processes and applications
Insights and create strategies to improve customer satisfaction and performance at the operating companies, share strategies with other businesses/functions
Gathering requirements and drafting use cases for all demand coming from the operating companies
Advising/quantifying the value that can be gained from the demand that the operating companies are raising.

Adhere to:

All DIGITAL & IT governance, processes, and procedures,
All corporate governance, processes, procedures, and statuary, legal and other requirements.

Qualifications

BSc (Hons) Computer Science or BSc (Hons) Information Systems Technology or BCom (Hons) Informatics
ITIL Foundations
Management Development Programme Business Relationship Management Professional (Desirable)

Experience required:

Up to 8 years of experience in managing relationships with internal business/functional customers with relevant experience in IT Business Relationship Management.

Behavioral competencies: