Grundy Hygiene International Recruitment 2020

The Operations Manager’s job is to protect account retention by providing daily field support to our network of clients. The Successful applicant shall report directly to the General Manager.

Support provided includes proactive site visits of customers, training, coordinate starting new clients, inspections of Janitors performance and compliance within our quality assurance model, and assistance with troubleshooting customer requests/complaints. Additional responsibilities include providing estimates for special services and increased cleaning requests, installing dispensers, delivering customer janitorial products, floor technician special services such as stripping and waxing of VCT, carpet extraction, etc.

This position is a day shift role with some flexibility required as business needs dictate. Work hours will generally be between the hours of 8:30 a.m. to 5:00 p.m. with rotating evenings worked on Wednesdays for training classes.  You will help to coordinate with clean with Janitors on new account starts and emergency cleans which includes some weekends and/or evenings.

Required Skills or Experience

The winning applicant must have the following competencies:

very detail-oriented

organization and planning skills

the ability to handle difficult conversations

communication skills:  speaks and writes clearly without being rude or talkative

democratic management skills

honest

great attitude

intelligent

analytical

persistent

proactive

coachable

flexible

time management skills

follow through on a commitment

tech-comfortable

must have reliable transportation

PHYSICAL AND MENTAL REQUIREMENTS:

ability to function in high-pressure situations

manual dexterity to operate a computer (desk-top and lap-top) and other electronic equipment

ability to take legible hand-written notes where necessary

correctable vision and hearing

ability to transfer office supplies up to 50 pounds into a vehicle

clear, easy to understand oral communication ability

ability to sit for prolonged periods.