Global Telecom Company Recruitment 2020

Applications are invited from interested and suitably qualified candidates for Global Telecom Company Recruitment 2020. The application deadline is 26th November 2020.

Global Telecom Company is a reputable telecommunications firm in Ghana, and Africa at large.

We are recruiting to fill the following positions below:


Job Title: L1 & L2 Support Engineer

Technical Support Engineer responsibilities include resolving network issues, configuring operating systems and using remote desktop connections to provide immediate support. You will use email and chat applications to give clients quick answers to simple IT issues. For more complex problems that require nuanced instruction, you will contact clients via phone and/or provide clear, written instructions and technical manuals.


  • Research and identify solutions to software and hardware issues
  • Diagnose and troubleshoot technical issues, including account setup and network configuration
  • Ask customers targeted questions to quickly understand the root of the problem
  • Track computer system issues through to resolution, within agreed time limits
  • Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
  • Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
  • Provide prompt and accurate feedback to customers
  • Refer to internal database or external resources to provide accurate tech solutions
  • Ensure all issues are properly logged
  • Prioritize and manage several open issues at one time
  • Follow up with clients to ensure their IT systems are fully functional after troubleshooting
  • Prepare accurate and timely reports
  • Document technical knowledge in the form of notes and manuals


  • Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
  • Hands-on experience with Windows/Linux/Mac OS environments
  • Good understanding of computer systems, mobile devices and other tech products
  • Ability to diagnose and troubleshoot basic technical issues
  • Familiarity with remote desktop applications and help desk software (eg. Zendesk)
  • Excellent problem-solving and communication skills
  • Ability to provide step-by-step technical help, both written and verbal
  • BS degree in Information Technology, Computer Science or relevant field
  • Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus.

How to Apply

Interested applicants should click here to apply.

Job Title: IP Network and Service Integration Engineer

Role purpose:    Fintech Service Integration, Architecture and Planning of  International IP Networks supporting OpCo and MPS Internet and Private VPN layer 2/3 Services.

Key accountabilities and decision ownership :

  •         Work on numerous Greenfield projects, holding some of the responsibility to both design and implement the infrastructures, environments and solutions,
  •         To understand and document the essential components of core and their associated change control processes and SLA’s.
  •         To understand and document the essential components of the local market networks in our Opco’s  and their associated change control processes and SLA’s.
  •         To use the above to be able to design end to end network changes in order to support the creation of new application services.
  •         To be able to effect network changes either hands on, through change process or by directing others.

Core competencies, knowledge and experience :

  •         Deep knowledge of Internet and IP/MPLS Network technology. Specifically, Broad and deep technical knowledge of the following as a minimum:
  •         MPLS (LDP, RSVP, fast re-route, Segment Routing), BGP, ISIS, OSPF, Ethernet (inc. QoS & OAM), L2 & L3 VPNs  IP-QoS, BNGs, IP Multicast, PPP, L2TP, 3rd Party Ethernet & broadband access products, MEF services (E-LAN, E-tree , E-Line.), Internet peering & transit, RIPE, IPv6 and NFV.
  •         Architectural skillset in IP/MPLS technologies and services. Excellent communication and presentation skills.
  •         Demonstrable security best practice awareness across service provider IP/MPLS domains.
  •         Familiar with Traffic and KPI indicators on IP/MPLS Networks
  •         Demonstrable thought leadership into emerging technologies for example Software Defined
  •         To be able to test and sign off network changes performed for projects.
  •         To understand network availability and performance monitoring and ensure that best practice is applied in these areas to ensure the continuity and safety of services
  •         To understand network security including VPNs, certificates and encryption mechanisms and how they can be applied for safe communication of data.
  •         To identify areas where security or other attributes could be improved and use exception and risk logs to track their improvements
  •         Communicate between partner overseas software development teams and local customers.
  •         Define system specifications, input/output processes and hardware or software compatibility.
  •         Engage in subsystems’ design analysis and integrate with overall system.
  •         Extend technical support during preparation, installation and system maintenance.
  •         Create professional technical documentations and present for internal and external use.
  •         Code integration activities and perform branch integration.
  •         Systems and developer workspace management.

 Networking and Network Functions Virtualisation as well as others (Not needed).

  •         Understanding of key IP/MPLS operational and/or IP/MPLS network design requirements.
  •         Good background on Hw and Sw characteristics and lifecycle, in depth understanding of  features and how they work in real environment
  •         Familiar with Traffic and KPI indicators on IP Networks.
  •         Competent with AWS Cloud infrastructure and services, Infrastructure as Code specifically Terraform scripts
  •         Experience with Containers – Docker, Kubernetes
  •         Develop and implement CI/CD pipelines
  •         Knowledge of scripting languages to create well organised, readable and tested code to deliver within the constraints of continuous integration and delivery environments

Must have technical / professional qualifications:

  •      5 or more years of Technical experience across on networking and integration components in terms of architecture, design , implementation and testing
  •      CCIE (or equivalent)  certification preferred
  •         Develop and automate change validation to tools before roll out and handle validation.
  •         Evaluate, select, roll out and support off-shelf tools to improve partner productivity.
  •         Execute and upgrade integrated interfaces.
  •         Assist clients to test integrated interfaces

Key performance indicators :

  •      Leadership and capacity to drive technology choices and to make them implemented (ambitious and competitive)
  •      Able to expose themselves in a multinational environment and to management level with good communication skills (one company & local roots)
  •       Negotiation and relationship
  •      Innovation hungry
  •      Act always for Simplicity and Speed
  •      Always felt as trusted and trust

How to Apply

Interested applicants should click here to apply.


Job Title: In Market Project Lead

The In-Market Delivery Manager will act as the Project Manager with responsibility for projects’ delivery.    They will work closely with the local market, Product Manager, Product Owner, Scrum Masters, Business Analysts and  Solution Architects.   They will align local market resources for their defined services to ensure on-budget project delivery satisfaction for their Market’s Group supported projects.

The In-Market Delivery Manager will guide the Markets and lead local project and technical resources.  The role holder will also lead the activities to commercialise demand and work with the Programme Managers as the principle communication hub to Governance, Product and Engineering challenges in the Market’s projects.

Finally the role holder  will agree with the Programme Manager and guide the Project Management Office on the projects’ overall priorities, programme demand, capacity management, planning and of local Market constraints, dependencies and priorities..

Key Accountabilities:

  •   Delivery of  end to end products and services to assigned Markets
  •   Delivery leadership within assigned Markets to maintain high level of customer satisfaction
  •   Project Executive activities for Service Integrator’s project activities in Markets
  •   Establish and maintain strong relationships up to and including executive level in markets.
  •   Directly support key market deployments, planning, approval and execution.
  •   Management and resolution of local project issues, risks and dependencies with local Market teams.

Must have technical / professional qualifications:


  • Project Management with international suppliers or markets – minimum 3 years
  • Project Management – PRINCE 2, APMP or equivalent
  • Agile Project Management Qualification Scrum/Kanban/SAFe or equivalent
  • Communication and relationship management experience to executive level – 3 years
  • Escalation management of critical issues to Market and Programme Managers.
  • Local resource prioritisation and alignment with MAP Core roadmap.
  • Manage Vendor activities to ensure delivery within delegated assigned budgets.
  • Implement and maintain productive local Governance for assigned services.
  • Excellent problem analysis and resolution skills


  • Mobile Payment or Financial Services Experience
  • Service Operations Qualification – ITIL
  • AML Qualification – ICA Certificate in Anti Money Laundering Awareness
  • Regulated industry experience
  • Programme Management Qualification and Experience – MSP
  • Degree Qualification –  Preferably STEM

Key performance indicators :

  • Project leadership and capacity to drive project choices and implement them (ambitious and competitive).
  • Ability to operate in a multinational environment to Executive Management level with good communication skills (one company & local roots).
  • Time to Market for Products and Services.
  • Continued focus on Simplicity and Speed to reduce project transfer time.
  • Integrity and openness to build trust and be trusted across different cultures.

How to Apply

Interested applicants should click here to apply.

Job Title: Credit Product Manager

Role Purpose:

Pioneering a fintech business and global market leader in mobile money for the unbanked and underbanked to make digital payments.

The Commercial Team works to co-create the product strategy, drive thought leadership, design new products and features, set commercial priorities with the engineering teams and lead business development for strategic multi-country partnership opportunities.

Your responsibilities will include championing the credit portfolio. This includes bringing the voice of the customer, industry trends and design thinking to create solutions for our customer, and actively engaging and influencing key internal and external stakeholders. You will also be the “linchpin” between the engineering teams and the business.

Champion Credit Product Strategy & Execution:

·         Own the vision for credit products

·         Drive the roadmap incorporating industry and customer research to create transformative product offerings

·         Be a customer advocate; ensure the voice of the borrower is central to new product development

·         Rally product creation colleagues to drive timely results – developers, business analysts, architects, delivery managers, operations support, etc.

Spearhead Partnerships to Drive Innovation:

  •  Lead partnership discussions with banks etc.
  • Drive business development with relevant 3rd parties, negotiate key

Core competencies, knowledge and experience:

Core competencies, knowledge and experience:

·         >10 years of professional experience with at least 3 years of remittance experience at a fintech, bank or other relevant digital business

·         Strong knowledge of mobile money, fintech and financial services

·         Experience with emerging market consumers, and multicultural sensitivity

·         Analytical bent of mind, structured thinker with strong business acumen

·         Results-driven self-starter

·         Solid influencing and negotiation skills

Must have technical / professional qualifications:

  •   Bachelor’s degree required, a Master’s degree in a related field preferred
  • commercial and product terms and support legal on contracting

Build “trusted advisor” relationship with key stakeholders across the business

  • Offer strategic support on the credit strategy, negotiations and business case
  • Co-develop launch and go to market plans with JV product managers to drive uptake and engagement
  • Ensure engagement of compliance, engineering and other colleagues

Key performance indicators:

  •   # of active borrowers in markets
  •   % NPL/portfolio quality
  •   Speed of execution of roadmap
  •   Contagious passion for, and commitment to driving mobile money growth and innovation
  •   Willingness to travel frequently

How to Apply

Interested applicants should click here to apply.

Job Title: Configuration Analyst


  •  Responsible for analysing and documenting new requirements for new business services and scenarios
  •  Responsible for configuring new services, optimising service parameters for performance and monitoring schedule and testing accordingly on assigned platform
  •  Responsible for analysing, documenting and troubleshooting new configurations, leading to reduced service degradation or loss.
  •  Responsible for configuring scheduled changes on the assigned service platforms
  •  Maintain quality documentation of the changes made on the platform for service introduction, incident resolution or performance improvement.
  •  Maintain workflow changes within the system
  •  Review and a maintain full understanding of Credit controls in place in all markets
  • Report to stakeholders on updates of scenarios, configuration, test results and reports across assigned markets and escalating issues when appropriate

How to Apply

Interested applicants should click here to apply.

Application Deadline: 26th November 2020.

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