Firmus Advisory Recruitment for Sales Support Officer

Applications are invited from interested and suitably qualified candidates for Firmus Advisory Recruitment for Sales Support Officer.

FIRMUS ADVISORY is your One-Stop Shop for business regulatory compliance, research and trade development services. We facilitate the formation of businesses, help secure all necessary business operation licenses and certifications to start operations. Firmus provides clients with the required industry data and analysis through research by reviewing the economic, political and market factors for sound decision making.

Job Description

  • Company: Firmus Advisory
  • Location: Ghana
  • State: Accra – Tema
  • Job type: Full-Time

Job Purpose

• To coordinate and provide sales support to customers by working with Distributors

Specific Responsibilities

• Engage in regular outdoor sales and marketing activities in all the regions of Ghana
• Conduct market research projects (data collection, feedback etc) across all regions as necessary
• Answers phone calls from distributors and customers and deals with problems as they arise
• Follow up with customers to make sure that they are satisfied with a particular product
• Meets with distributors and dealers to make sure that salespeople are doing their job correctly
• Provide any necessary data or reports to the sales team
• Exert attention to detail, as customers may have the same problems, reports the problems as necessary
• Arrange appointments with clients and sales team
• Responding to customers emails, texts, and phone calls
• Update all contact information for clients
• Deal with any customer complaints and resolves the issue as necessary
• Does any necessary administrative work, including filing and presenting reports


• Bachelor’s Degree in Business Administration, Marketing, Economics or Social Sciences. Professional qualification and or Master of Business Administration will be an added advantage
• A minimum of 3 to 5 years of relevant work experience in the retail and wholesale industry
• Work will involve frequent travels so candidate must be ready and able to do so sometimes on short notice
• Proficiency in 2 to 3 local languages plus french will be an added advantage
• Outstanding communication and presentation skills
• Excellent analytical, reasoning and problem-solving skills
• Good computer skills, including proficiency in MS Office and critically excel is a required criterion
• Results-oriented, strategic thinker and planner
• Must be resident in Accra or Tema
• Age Requirement – Not more than 35 years of age
• Ability to drive and must hold a valid driving license
• Knowledge of motorcycle and automobile industry will be an added advantage

Location: Accra & Tema

How to Apply

CVs should be sent to [email protected]

Application Deadline: 22 April 2019

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