How to File A Claim with FedEx
Filing and getting your FedEx claim settled can be a stressful process. With over 8.5 million daily shipments, it is not uncommon to have some packages damaged or lost in transit.
Fortunately, FedEx has simplified the process of filing different claims to help their customers locate missing packages and report damages. As a customer, you should file a claim within 21 days of the delivery date if your shipment experiences concealed partial or complete loss, damage, delay, or collect-on-delivery (C.O.D.) payment that was not received.
For any non-delivery or misdelivery of your shipments, you should file a claim within nine months of the ship date.
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FedEx Claim Processing Time
You might wonder how long does it take to process my FedEx claim? Generally, the FedEx claim processing time is between 7-21 business days. However, it may take longer if additional documentation is required for investigation.
Documents Needed to File a Claim with FedEx
You can file a claim with FedEx online. However, to do so, you will need supporting documents for the case to be investigated and settled. To do so, you need the following documents;
- Scan of FedEx® US Airbill, FedEx Ship Manager® printout, and/or FedEx Ground Pickup Record
- Photos of the package and damaged contents (if applicable)
- Serial number(s) of damaged or lost merchandise
- Proof-of-value documentation, such as:
- Copy of original invoice from vendor/supplier
- Copy of retail invoice/receipt
- Final confirmation screen of an online order with proof of payment
- Itemized repair invoice or statement of non-repair
- Appraisal(s) – Expense statement
The claim can be filed online, it can be filed by filling out and emailing a downloadable form. Regardless of how you file a claim, the following method can be used to check its status.
Tips for Filing a Claim with FedEx
You can file your FedEx claim online, by mail, or by fax. Whichever method you choose, you need to have these tips in mind.
File promptly
You must file your claim for damaged or missing contents no later than 60 calendar days from the shipment date for U.S. packages and 21 calendar days from the shipment date for international packages. Claims for undelivered or lost shipments must be filed within nine months of the shipment date.
Be prepared
You will need your tracking number to submit a claim online.
Attach supporting documents
You can file a claim and include supporting documentation or add it later. Simply drag and drop documents from your desktop to your claim form. For damaged items, attach documentation such as proof of value (invoice or appraisal) and photos of the damage.
How to File a Claim with FedEx Online
To get started with your claim, follow the procedures outlined below.
Complete the Online Claim Form
- Enter your tracking/PRO number
- Select your claim type
- Complete the online claim form.
Attach supporting documents
- Scan and attach all your supporting documents (see supporting documents above).
For Freight claims, please send supporting documents to file.freightclaim@fedex.com.
Submit your online claim form
- Review your information, submit the claim form, and print the case number page for your records.
Schedule an inspection or conduct your own
FedEx will notify you if your claim requires an inspection. Maintain the shipment’s original packaging (including cartons and contents) for inspection and keep them until your claim is resolved.
Additionally, you can conduct your own package inspections for FedEx Express or FedEx Ground shipments in the U.S. with a declared value greater than $100 and less than $1,000. Simply download and complete the Inspection Report (400 Kb PDF). Upload and attach any digital images of your shipment’s packaging and/or content to send with the inspection report. Submit online or email the completed report and images to the email address indicated on the form.
Track your claim status
Thereafter, you can track your FedEx claim status.
Conclusion
Filing your FedEx claim has been simplified. However, to shorten your claim processing time, it is best you attach all the supporting documents to your claim application. For international claims, the processing time may be longer.
