How to Check FedEx Claim Status

FedEx is an American company with a focus on transportation, e-commerce, and business services. You can use FedEx to ship and receive goods anywhere in the world. However, no delivery service company is immune to challenges.

Check FedEx Claim Status

Your items might get lost in transit or sorting centers or damaged. For any of these issues, you can file a claim with FedEx. However, it might take a while for your claim to be settled. As such, it is best you learn how to track the status of your claim with FedEx to see the progress that has been made with your claim.


About FedEx

Founded in 1971, FedEx is an American conglomerate holding company focused on transportation, e-commerce, and business services. The company is best known for its air delivery service, FedEx Express.

FedEx Claim Processing Time

You might wonder how long does it take to process my FedEx claim? Generally, the FedEx claim processing time is between 7-21 business days. However, it may take longer if additional documentation is required for investigation.

Documents Needed to File a Claim with FedEx

You can file a claim with FedEx online. However, to do so, you will need supporting documents for the case to be investigated and settled. To do so, you need the following documents;

  • Scan of FedEx® US Airbill, FedEx Ship Manager® printout, and/or FedEx Ground Pickup Record
  • Photos of the package and damaged contents (if applicable)
  • Serial number(s) of damaged or lost merchandise
  • Proof-of-value documentation, such as:
    • Copy of original invoice from vendor/supplier
    • Copy of retail invoice/receipt
  • Final confirmation screen of an online order with proof of payment
  • Itemized repair invoice or statement of non-repair
  • Appraisal(s) – Expense statement

The claim can be filed online, it can be filed by filling out and emailing a downloadable form. Regardless of how you file a claim, the following method can be used to check its status.

FedEx Claim Tracking Number

Once you have filed your complaint, you will receive an email confirmation from FedEx. The confirmation email contains a tracking number/code. With this number, you can track the current status of your alims.

How to Check FedEx Claim Status Online

To check the current status of your FedEx claim, follow the procedure outlined below;

  1. Visit the FedEx claims website.
    1. Log in to FedEx Express and FedEx Ground
    2. Log in to FedEx Freight
  2. Sign in with your FedEx account.
  3. Go to the My Claims tab.
  4. Use the filters to find your claim.
  5. Go to the Reports tab to view reports for your claims.


Checking the status of your FedEx claim has been simplified. However, to shorten your claim processing time, it is best you attach all the supporting documents to your claim application. For international claims, the processing time may be longer.


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