Ericsson Ghana Recruitment for Support Engineer
Applications are invited from interested and suitably qualified candidates for Ericsson Ghana Recruitment for Support Engineer.
Ericsson is one of the leading providers of Information and Communication Technology (ICT) to service providers, with about 40% of the world’s mobile traffic carried through our networks. We enable the full value of connectivity by creating game-changing technology and services that are easy to use, adapt and scale, making our customers successful in a fully connected world. For more than 140 years, our ideas, technology and people have changed the world: real turning points that have transformed lives, industries and society as a whole.
Ericsson is the driving force behind the Networked Society where every person and every industry is empowered to reach their full potential. Mobility, broadband and the cloud are transforming the world, enabling industries and society to provide better services, capture new opportunities, improve businesses, increase efficiency, and create new user experiences.
Job Description
The Support Engineer typically interacts with customer technical staff, operation managers, service engineers and other groups within the Service Delivery organization. You may also interact with groups in sales, R&D, 3rd party suppliers and local authorities.
As there are no distinct borders between the areas, you will need to be flexible and master more than one area. You are expected to travel internationally and work in different cultural environments. The technical development is rapid, and you are responsible for continuously keeping your competence and skills up to date.
Working as a support engineer will require a broad knowledge within telecom and Datacom, covering both hardware, software and network knowledge. You will work, collaborate, and communicate in an international environment, both with colleagues internally as well as customers and suppliers to Ericsson. The role more than often requires you to take on big responsibility and it is important that you can work independently.
Responsibilities:
- Customer Issue handling
- Handling of dedicated support
- Software Update Management (SUM) handling
- Remote Service Gateway (RSG) mentoring
Requirements
- Education: B.Sc. Engineering (Electrical, Electronics, Computer etc.)
- Min years of experience: 7-10 Years
- Domain experience: Ericsson Packet Core, EPG, SAPC, SGSN-MME, SASN (IP/MPBN Knowledge is a Plus)
- Negotiation & argumentation skills
- Planning & organizing skills
- Delivering results & meeting customer expectations
- Presentation & communication skill
How to Apply
Interested and qualified candidates should Click here to apply.
