Emirates Group Recruitment for Senior Customer Sales & Service Agent
Applications are invited from interested and suitably qualified graduates for Emirates Group Recruitment for Senior Customer Sales & Service Agent.
Emirates is one of the world’s fastest growing airlines. Based in Dubai, Emirates connects people all over the world to a network of over 150 destinations. Emirates Group started out in 1985 with just two aircraft and a handful of enthusiastic people. Now we have a team of over 60,000 and one of the largest fleets in the world. You could be part of our story and join us in our home city, Dubai. Our cosmopolitan team is built by people from over 160 nations. But wherever we’re from, there’s one thing we all share – a passion for travel.
Job Description
- Company:Â Emirates
- Location:Â Ghana
- State:Â Accra
- Job type:Â Full-Time
Role
To provide the highest level of service in order to sell Emirates airline tickets and services and to assist customers with managing their travel plans. Assist Team Leader and support Customer Service & Sales Agents. Work as part of a team to achieve individual, station, and network Commercial objectives.
Job Outline
- Ensure the highest standard of customer service is provided to Emirates customers, provide them with details on Emirates fares and actively issue online tickets and sell related products by identifying customer needs through rapport building, actively seeking out sales opportunities and promoting all Emirates related products. Ensure set quality standards are achieved for all customer interactions
- Issue Emirates tickets to customers ensuring that all necessary airline rules and regulations are incorporated and that the customer request is met in order to provide them with excellent service. Highlight to customers the relevant requirements covering their journeys such as passport, visa & health requirements and other details such as check-in place and time.
- Actively enhance Emirates revenue earnings by providing options to customers on all products and services such as Skywards membership (Skywards related queries), amendments, DBB, Dubai stopovers, hotel bookings and upgraded fares to achieve sales revenue and/or sales conversion targets.
- Keep abreast of Emirates Group news and updates to ensure relevant professional and company standards are maintained.
- Support Travel Agents by assisting them with bookings and special arrangements. Advise and guide Travel Agents on quoting special fares and completing ticketing formalities. Fulfill Emirates online/other queries and other complex activities such as medical cases and special services.
- Deputize for the Customer Sales and Service Team Leader/Contact Centre Team Leaders in their absence and provide help and act as a role model for other team members.
- Act as the first point of contact for all queries from CSSAs regarding complex bookings, challenging customer interactions, and other special services.\
- Retail Office only
- Ensure that all necessary ticket related documentation is filed, time tables updated, brochures, sale and promotional material is properly displayed on individual counters, providing various options to the customer which will assist in increasing sales.
- Support the Customer Sales & Service Team Leader on closing the end of day sales and banking monies received.
- Support Travel Agents by assisting them in making bookings with special arrangements. Advise and guide Travel Agents on quoting special fares and completing ticketing formalities. Fulfill Emirates online queries and other complex activities such as medical cases and special services.
How to Apply
Interested and qualified applicants send to Click here to apply.
