Clean Team Ghana Ltd Recruitment 2020

Key areas of focus

1. Be a business and thought partner to the management team
   1. Keep a pulse on the needs of the team and relevant trends globally and marry them into initiatives that tangibly improve the business
   2. Facilitate learning across teams and from other organisations
2. Identify training needs and build a progressive learning and development programme for the organisation
   1. Designing appropriate training programmes and bringing in the right trainers, both from within and external to the business
   2. This will include managing a significant budget and evaluating the quality of training in a systematic way
3. Performance management – ensure clear targets, measurement and support for every member of the team
   1. Feed appraisals into annual bonuses in a fair and transparent fashion
   2. Remuneration – regular evaluation of remuneration across the business and support in designing remuneration programmes and robust incentive schemes
4. Culture development – working with the management team, identify opportunities to improve our customer focused, initiative driven and innovation-led culture
   1. Drive innovation and improvement within the team with appropriate programmes
   2. Manage the regular awards programme (an employee of the month etc)
5. Development plans
   1. Ensure all team members have the opportunity for a development plan that is appropriately monitored, supported and updated
6. Recruitment and onboarding –
   1. Bring in great people, leveraging national platforms and your own network
   2. Ensure that inductions are fit for purpose to enable all new hires to get up to speed as quickly as possible and flourish in their new roles
7. Labour law
   1. Keep contracts up to date, appropriate and in line with all relevant laws
   2. Ensure we are compliant with labour laws and in line with best practice
8. Systems and processes
   1. Maintain systems, processes and communication appropriate to the business’ needs and growth that develop with the business as it evolves
9. Mentorship
   1. Ensure the mentorship programme is run effectively, bringing on new mentors and replacing older ones as needs of team members change
10. Succession planning
    1. Building clear pathways in the organisation and capacity in our junior management and field teams to enable them to grow into more senior roles in line with their career ambitions and the business’ needs

The successful candidate will report to the CEO. S/he will become the expert point of contact within the organisation and will partner with the management team to communicate Human Resources policies, procedures and programmes to staff.

• Remuneration will be between 2,000 and 5,000 Cedis per month, dependent on experience. Private health insurance will also be offered on passing probation
• On passing probation, you will become eligible for the annual performance related bonus scheme
• People development is important to us as an organisation and we will invest in your professional development in both formal and informal training opportunities
• Work in a culture that will push you to be your best, with high standards but also a respect for your ideas and opinions and a willingness to bring ideas to reality
• There is the opportunity to help build an organisation that shows the world that container-based sanitation can help solve the sanitation crisis that Ghana and many other nations are facing in a dignified and customer-focused way

Required Skills or Experience

• Coaching and development: You are passionate about identifying potential and building the structures to get the best out of each and every member of the team. Formal coaching training is nice to have but we recognise the value of informal coaching in different contexts
• Creativity and implementation – spotting opportunities for improvement and being able to build them into something tangible
• Communication – being able to listen well enough to understand the nuance of various situations and gather insights into opportunities. Also being able to articulate new ideas to all members of staff at any level of the organisation
• Managing Change: Trying new things, understanding if they are working and effectively embedding positive change into our daily work, in collaboration with all stakeholders – futureproofing the business
• Collaboration is key and you will have to work across all levels of the business and understand the interaction between departments to succeed in this role
• Integrity: We are a social enterprise and hold our integrity as one of our greatest assets. Any member of the team will be expected to maintain the highest ethical standards in all their work and interactions, both internally and externally

Key areas of focus

1. Inspiration and best practice: you will be expected to be on the pulse of developments in the industry and technologies from other industries that could improve Clean Team. This will mean understanding best practice and scouting for novel ideas, insights and strategic innovation from a diversity of sources
2. Developing skills: this is about training team members on the skills needed for sustainable innovation, and maintaining understanding as the organisation develops, to ensure everyone has the ability to put an idea forward
3. Promoting open innovation to identify new opportunities: setting up and running ideas generation schemes and processes that encourage creative thinking across the business, with team members, key stakeholders and customers
4. Experimentation You will be the company expert on building lean pilots, ensuring rigorous analysis, interpreting results and improving processes, products and services.
5. Scaling successful pilots: you will lead the transition of successful pilots into business as usual, whether they be operational improvements or new service offerings. This will include developing business cases, using ROI and other investment metrics
6. Follow customer responses to new ideas. In conjunction with the customer service team, you will track and analyse the success of new products and services, responding to customer or team queries.

The successful candidate will report to the CEO. S/he will become the expert point of contact within the organisation and will be supported by all departments to ensure they succeed.

• Remuneration will be between 2,000 and 5,000 Cedis per month, dependent on experience. Private health insurance will also be offered on passing probation
• On passing probation, you will become eligible for the annual performance related bonus scheme
• People development is important to us as an organisation and we will invest in your professional development with both formal and informal training opportunities
• Work in a culture that will push you to be your best, with high standards but also a respect for your ideas and opinions and a willingness to bring ideas to reality
• There is the opportunity to help build an organisation that shows the world that container-based sanitation can help solve the sanitation crisis that Ghana and many other nations are facing in a dignified and customer focused way

Required Skills or Experience

• Knowledge of improving customer service, launching new products or building better business processes in an organisation or department
• Demonstrated ability to build strong working relationships with the range of CTG’s different stakeholders. Only a collaborative individual can succeed in this role
• Strong project management to build and manage schedules, track initiatives, report results and hold colleagues accountable
• Creativity and a willingness to constantly improve things around you. A curious mind, a desire to understand how things work and how they can improve is going to be a powerful foundation stone to success in this role
• Analytical skills to investigate problems and find solutions in various types of data
• The courage to think outside of the box and bring that thinking to tangible reality
• Numerate with an understanding of financial concepts including, but not limited to P&L, return on investment, customer acquisition cost, gross and net margin and lifetime value of a consumer
• Desire to constantly be learning and developing oneself

Key areas of focus will be:

1. Maintain company-wide project plan: you will be expected to maintain clarity of budgets and timelines for all projects across the organisation in a busy work environment. You will work hand in hand with the project owners and those working on the projects
2. Support project teams to maintain timelines, budget and quality: you will have to be flexible and offer support to various teams to ensure projects stay on track
3. Reporting to management team: communicate progress of project plan against agreed KPIs to management and highlight opportunities for acceleration and where more resource might be needed to ensure delivery timeline/budget/quality
4. Performance analysis: spot trends in project delivery and propose solutions to issues and plans to exploit opportunities across the business
5. Dynamic project management: provide clarity to the management team of the interaction between projects and their impact on the business to assist with prioritisation and resource allocation on an ongoing basis
6. Risk management: understand potential challenges before they arise and propose and execute mitigation strategies before they impact project delivery

The successful candidate will report to the senior management team. S/he will become the expert point of contact within the organisation and will be supported by all departments to ensure success in this critically important role at the heart of the business.

• Remuneration will be between 1,000 and 3,000 Cedis per month, dependent on experience. Private health insurance will also be offered on passing probation
• People development is important to us as an organisation and we will invest in your professional development with both formal and informal training opportunities
• Work in a culture that will push you to be your best, with high standards but also a respect for your ideas and opinions and a willingness to bring ideas to reality
• There is the opportunity to help build an organisation that shows the world that container-based sanitation can help solve the sanitation crisis that Ghana and many other nations are facing in a dignified and customer focused way

Required Skills or Experience

• Remuneration will be between 1,000 and 3,000 Cedis per month, dependent on experience. Private health insurance will also be offered on passing probation
• On passing probation, you will become eligible for the annual performance related bonus scheme
• People development is important to us as an organisation and we will invest in your professional development with both formal and informal training opportunities
• Work in a culture that will push you to be your best, with high standards but also a respect for your ideas and opinions and a willingness to bring ideas to reality
• There is the opportunity to help build an organisation that shows the world that container-based sanitation can help solve the sanitation crisis that Ghana and many other nations are facing in a dignified and customer-focused way.

How to Apply for Clean Team Ghana Ltd Recruitment

Applicants should send a cover letter and CV to careers@cleanteamtoilets.com with a clear email title including your name and the role you are applying for.

Please ensure your cover letter is no more than one page and outlines:

• • What role you are applying for
  • Your relevant experience for the role, directly related to the key focus areas, with examples of how your experiences will help you succeed in this job
  • Why you want to work for Clean Team Ghana Limited
• Application Deadline is Monday 7^th September 2020
• There will be an initial phone interview for shortlisted candidates. If successful, candidates will be asked do to a case study presentation and final interview
• We are looking for the role to begin by the end of September 2020
• The entire recruitment process may be conducted remotely and the role may well start working from home