Channel VAS Recruitment for Customer Support Agent

Applications are invited from interested and suitably qualified candidates for Channel VAS Recruitment for Customer Support Agent.

Job Description

  • Company: Channel VAS
  • Location: Ghana
  • State: Accra
  • Job type: Full-Time


  • Maintaining a positive, empathetic and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our product inside and out so that you can answer questions.
  • Keeping records of customer interactions, transactions, comments and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Ensure customer satisfaction and provide professional customer support.


  • High school diploma, general education degree or equivalent.
  • Ability to stay calm when customers are stressed or upset.
  • Comfortable using computers.
  • Experience working with customer support.
  • Experience of providing chat support using chat clients like Intercom
  • High level of fluency in English
  • Able to attend multiple chats (Max up to 3) at the same time
  • (Pl note In-App chat support will be positioned as our primary customer service channel.)

How to Apply

Interested applicants should click here to apply.

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