Vodafone Recruitment for Retail Shop Manager

Applications are invited from interested and suitably qualified candidates for Vodafone Recruitment for Retail Shop Manager.

Vodafone, formerly Ghana Telecom, is the national telecommunications company of Ghana. The company in Ghana operates under Vodafone Group Plc – the world’s leading mobile telecommunications company, with a significant presence in Europe, the Middle East, Africa, Asia Pacific, and the United States.

Job Description

  • Company: Vodafone
  • Location: Ghana
  • State: Accra
  • Job type: Full-Time

Key accountabilities and decision ownership

Achieve Targets

  • Achieve all store targets – making sure the team understand how they are performing against them
  • Set and agree targets with your team
  • Brief your team on current in store promotions and top retail priorities
  • Coach your team to discover and understand the customer’s needs then advise on best products and services to match that need
  • Observe and share competitor activity with Cluster Operations Manager.
  • Communicate the Vodafone and Retail strategy to the team

Create an outstanding customer experience

  • Be a ‘Customer obsessed’ role model – coach and support your team to always deliver an outstanding customer experience
  • Be a Vodafone role model to motivate and inspire your team to be Vodafone ambassadors
  • Ensure your team takes accountability to resolve customers challenges through to resolution
  • Make sure your team helps customers access their information online
  • Coach your team to deliver the best advice for a customer’s changing needs – ensuring they are always up to date with Vodafone’s products and services
  • Improve store and team performance as a result of ‘customer satisfaction feedback
  • Build and nurture effective relationships between Retail and Sales and Customer Management to present a seamless service
  • Understand competition-trading patterns and develop plans to counteract.


Store housekeeping

  • Keep on top of all store costs (cash loss, credits stock loss/adjustments) and protect all Vodafone assets
  • Achieve compliance standards and satisfy all audit requirements
  • Make processes better
  • Ensure all company policies and procedures are followed by your team
  • Keep all store team data up to date on Vodafone systems
  • Work with your team to make sure the store looks great and that product displays are working properly
  • Carry out daily housekeeping and store standard checks to approved levels

Manage and support your team

  • Make sure your team complete their compulsory online courses,  programmes and all training modules on time
  • •    Coach and support your team to give them the best opportunity to succeed in store and with their career at Vodafone     .
  • Review and improve your teams performance through monthly 1-2-1’s, and annual Performance reviews
  • Empower your team to make decisions and solve challenges
  • Hold regular team meetings/briefings to generate ideas
  • Be responsible for recruiting new team members and succession planning
  • Lead by example and behave in the ‘Vodafone Way’
  • Reward and recognise when your team who behave in the ‘Vodafone Way’
  • Communicate clearly the Retail people plan to your team
  • Be the best Retail Store Manager you can be, using feedback, training, coaching and support to help you

Help the wider Retail Management team

  • Support the Store and Regional Manager by smashing store targets and objectives
  • Attend Regional and National meetings and communicate back to the team
  • Carry out Regional duties when needed
  • Contribute Regional/National activities if asked
  • Support any Retail trials

Technical Requirements:

The ideal candidate for this role is defined by the following attributes:

  • Successfully managed a team for 12 months
  • Puts yourself in the customers shoes
  • A track record of delivering results quickly
  • Leads your team by example – motivating, developing and influencing them to deliver

Prior Experience:

  • What we want
  • Is a role model for customer obsession, ensuring the team follows suit. Puts the customer at heart of every decision made.
  • Always tries to improve and challenges when things are not simple and quick, then shares findings with others.
  • Coaches and inspires the team to be the best and is open and honest with the team
  • Communicates in a clear and simple way, listen and respect everyone’s opinions – however diverse.

What we’d like

  • Sets clear and challenging targets monitors progress and takes action necessary – celebrates success
  • Can plan and organize to move quickly.
  • Can work cross-functionally to resolve issues quickly.
  • Comes up with great ideas.

How to Apply

Interested applicants should click here to submit a CV.

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