The University of Ghana invites suitably qualified applicants for the Senior Administrative position of Manager in Guest Centre.
Position: Manager- University Guest Centre
Reporting to: Management Committee
The Guest Centre Manager will be responsible for all aspects of operations at the Centre, including management of staff and guests. He/She will be an ambassador for the brand providing leadership and strategic planning for all units of the Centre in support of service culture, maximized operations and guest satisfaction. He/she would be expected to work closely with the Guest Centre Management Committee and other stakeholders. The Manager will lead three sectional heads and be responsible for meeting annual targets.
Duties and Responsibilities
Oversee the operations of the Guest Centre as per the mandate of the Centre.
Hold daily briefings and regular meetings with all sectional heads.
Ensure full compliance with hospitality industry, operating controls, policies, procedures and service standards.
Handle all complaints and oversee service recovery procedures
Lead all key property issues including capital projects, customer service and refurbishment.
Responsible for the preparation, presentation and subsequent achievement of the hotel’s annual Operating Budget, Marketing & Sales Plan and Capital Budget.
Manage on-going profitability of the Centre, ensuring that revenue and guest satisfaction targets are met.
Ensure all decisions are made in the best interest of the Centre and University Management.
The ideal candidate is a seasoned and highly intelligent hospitality industry professional with outstanding, management skills and extensive hands-on experience.
Must possess a strong understanding of P & L statements and the ability to react with impactful strategies
Available to work when needed, including weekends, holidays, and nights.
Must be a good communicator.
Possess the ability to work under pressure to meet critical deadlines
Must be a self-starter with strong management skills
Excellent problem solving abilities, interpersonal and leadership skills
Effective oral and written communication skills, as well as the ability to interact with stakeholders at all levels.
Candidate must have a Bachelor’s degree in Hospitality Management or related discipline from a reputable university; a postgraduate degree in a related discipline would be an advantage.
Candidate must have a minimum of ten (10) years’ relevant post-qualification experience, three (3) years’ of which should have been in a similar position.
TENURE OF APPOINTMENT
The appointment shall normally be for a four-year term and is renewable for another term of up to four years, based on performance.
Method of Application
An applicant is required to submit the complete application pack to the Director, HRODD, University of Ghana, P. O. Box LG 25, Legon, Accra, Ghana (Hardcopy) or [email protected] (Soft Copy).
The application pack should contain the following:
An application letter;
Completed application form for Senior Level Administrative Positions (UAB Form 1C) to be downloaded from the University’s website at www.ug.edu.gh/hrodd;
A statement of about 2000 words (not more than five pages) indicating how one intends to use the period in office to address relevant issues that will ensure that the University achieves its mission and vision.
Only shortlisted applicants would be contacted.
Applications should reach the Registrar not later than the close of day on Friday, 18th October, 2019.