Unilever Ghana Recruitment for IT Manager

Applications are invited from interested and suitably qualified candidates for Unilever Ghana Recruitment for IT Manager.

Business Context and Main Purpose of the Job

The main purpose of the geography based IT Manager role is to support the IT Director as a representative for the whole of IT, including the IT Service lines, IT Service Delivery & Global Innovation, with the cluster business teams.

Therefore key to the role is to proactively develop a strong relationship with the customers – being the business teams in the cluster, and the suppliers- being Global IT Innovation, ES IT Service Line Owners and IT Service Delivery.

The IT Manager is responsible to ensure that the requirements of the business are understood, the strategy and plans for IT are clearly communicated and the overall IT plan and priorities within his/her areas of responsibility are clearly articulated and agreed.

The IT Manager will support the activation of the global innovation programs to support these plans in the cluster based on his/her area of responsibility

The IT Manager must ensure the review and proactive identification of improvements of all existing IT Services with his/her area of responsibility.

The IT Manager must at all times ensure alignment to IT Compliance and governance framework, and provide appropriate input to and management of IT Costs

Within the scope of his/her responsibilities the IT Manager may be assigned responsibility for the delivery of a reliable L&H application service and will help drive simplification and reduction of the L&H landscape

Main Accountabilities

Wi thin the MCO, the IT Manager will undertake the following key activities

BUSINESS PARTNERING & IT PLANNING

Builds long-term relationships with business teams within his/her area of responsibility
Undertakes the communication of IT Strategies, Roadmaps and Plans within his/her area of responsibility ensuring that business teams have good visibility of upcoming programs that impact them
Works with business leadership and management teams to understand business requirements/demand for IT within his/her area of responsibility and as required engages with Global IT BP and Service Line Leads to detail the business requirements and understand how these will be met
Engages with business teams within his/her area of responsibility to help prioritise and scope the IT plan in the area of responsibility aligned with overall roadmap and plans and ensure that responsibility during rollout are clearly communicated and that business steams are advised on how to govern and resource for these changes
Conducts regular IT Service Review with key stakeholders within areas of responsibility

INNOVATION

Undertakes the necessary activities to activate Global IT Innovation & Services programs with his/her area of responsibility
Manages projects to support local business growth programs as aligned with overall IT and business plan – working with appropriate Service Lines to ensure achievement of these programs

GLOBAL IT SERVICES

Ensures the correct linkage with IT Services based on area of responsibility
Adheres to service management framework in delivery of IT Services within area of responsibility

UNDERPINNING SERVICES(BUSINESS APPLICATONS)

Supports the Service Delivery team as the point of coordination of Urgent Incidents within his/her scope of responsibility for Integrated Services including problem management activities
In the case of relevant incidents with core business processes works together with the functions in order to activate contingencies to minimize disruptions within area of responsibility (e.g: distribution sites, plants, IC agencies, etc)
Inputs to the review of services with Service Delivery team as determined by scope of responsibilities and undertakes escalation of service issues and agreement of service improvement plans within scope of responsibilities
Ensures alignment and adherence to standard support model

DIRECTLY CONSUMED AND SERVICE LINES

Supports the Service Management & delivery of these Services within area of responsibility
Engages directly with Service Lines in ensuring delivery of services
Undertakes BRM role on Service Delivery for these Services within area of responsibility
Supports the introduction on new Services or new Innovation in the Directly Consumed Service Lines
Inputs to review of services with Service Lines including vendor review
Reviews and agrees Service Improvement plans within area of responsibility
Coordinates communication of urgent incidents for Directly Consumed Services on the ground within area of responsibility acting as local touch point for resolution teams Confirms extent of business impact and acts as liaison with local 3P and local vendors
Works with business teams to ensure that the benefits of the existing service lines and new/updated services lines within area of responsibility are achieved
Undertakes the necessary actions for Service Requests within area of responsibility

LEGACY & HERITAGE APPLICATION SERVICES

Provides full application management service for L&H applications as determined by scope of area of responsibility including management of vendors to deliver this service aligned to overall Service Management framework
Undertakes a regular review of L&H services and identifies improvement plans
Ensure the achievement of Service Improvement plans
Undertakes management of Incidents and Problems for L&H applications within area of responsibility
Manages all local Innovation L&H applications within scope of responsibility
Drives L&H application landscape simplification programs within area of responsibility

COMPLIANCE & DRP

Ensures compliance to all IT related policies mandated by the IT Operating Framework and escalates all non-compliance to IT Director.
Ensures overall adherence to key IT Compliance and governance framework
Ensure that appropriate DRP are in place within area of responsibility and supports plans to regularly test these plans

IT COSTS

Provides Input to IT Cost Drivers to support forecast within area of responsibility
Manage receipt of actual costs within area of responsibility

Other Key Responsibilities

Manage WL1 direct reports
Engage with vendor and 3P within area of responsibility either via feedback on globally managed vendors or through direct management of local vendors
Deliver initiatives that ensure best leverages IT within area of responsibility

MCO CRITICAL DELIVERABLES

Ensure reliable network & system basics
Support to deliver on the Digital Supply Chain Agenda
Win With Planning
Factory automation and Industrial performance
Warehouse and Distribution networks and process automation
Digital Business process
Support CD IT key deliverables
Route to Market expansion
Direct servicing of small Key Distributors

Direct Reports

Key Interfaces

WL1 Geography IT Analyst as required to support area of responsibility

Within Area Of Responsibility

Business Management and Leadership Teams
ES IT Service Line Teams
Global IT BP and Innovation
Service Delivery
ES & IT PMO covering portfolio delivery and risk
Local Service Providers covering L&H and locally delivered ES services
Strategy & Technology
External Bodies i.e. fiscal authorities, professional forums.
Local/Geography HR

MCO CRITICAL INTERFACES

Cost & Project Delivery teams, Ghana & Nigeria
Supply Chain IT & IT Security Projects, Ghana & Nigeria
CD IT Ghana & Nigeria
Hardware & Network Support teams
Business Project Delivery teams

Critical success Factors for the Job

KPIs

Relevant Experience

Measurable level of satisfaction within Cluster Leadership Teams achieved via strong business partnering within area of responsibility
Successful delivery of IT Innovation within area of responsibility
Strong collaboration and engagement with ES Service Line and Service Delivery Team and alignment to Service Line plans within area of responsibility
Stable L&H application service within area of responsibility
Strong compliance record within area of responsibility
Positive vendor partnerships within area of responsibility
Effective Management of IT costs within area of responsibility

Actual KPIs will be set for the role-holder’s annual objectives/3+1.

Essential : P roven track record in delivering business application projects to the business and partnering a large equivalent large country/multi-country organization with key interfaces to management and senior management in the organization.

Desirable: Degree of similar qualification. Experience in managing direct reports.