Applications are invited from interested and suitably qualified candidates for Trust Holdings Limited Recruitment 2023/2024.
Trust Holding is being the fastest-growing Insurance Group, since the beginning Established in 2015, Trust Holding Group provided reinsurance and management services to the Direct Insurance Companies of Nest Group offering a full range of personal and corporate insurance products.
we are recruiting to fill the position below:
Job Title: Client Care Officer
Job Description
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Qualification Required & Experience
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- HND or degree
How to Apply
All CVs should be sent via: trustholdings42@gmail.com
Indicating the position as the subject of the e – mail
Application Deadline: 13th November 2023
