Applications are invited from interested and suitably qualified candidates for the Seatec Telecom Limited Recruitment 2021.
Seatec Telecom Services Ltd exists to provide effective solutions to our customers’ ever-changing digital technology needs through the deployment of designed-to-fit network based technologies, enabling them to enhance their productivity, cut costs and achieve operational success.
Job Title: Customer Experience Officer
The objective of the CXO Role: To ensure that the company provides the best Customer Experience possible through the following main areas of activity:
- Proactively build and manage Customer Relationships ensuring that customer value is progressively improved.
- Actively and consistently ensure the highest standards and quality of customer service are delivered
- Keep track of customer engagements in all channels/on all platforms, ensuring continuous and consistent improvements in customer experience.
Minimum Qualifications & Experience:
- University Degree in Marketing or other related fields
- At least 3 years relevant experience in customer relationship management; customer service management; customer experience monitoring
- Experience in applying digital marketing, research and data analysis techniques
- Proficiency in MS Office applications
Required Skills & Attributes:
- Excellent Communication skills
- Strong Customer orientation
- Driven, Self-motivated and Assertive
- Reliable and Honest
- Independent and Self-managing
- Highly resourceful
- Creative and innovative
- Team player
- Cheerful and Easily approachable
- Mature
- Hardworking and committed
Salary & Benefits: Negotiable (within company’s pay structure)
Expected time of employment: 10th September 2021
Promotional Prospects: possibility of progressing to Assistant Manager and then Manager based on performance and merit.
Training opportunities : On the job, internal and external.
Office Location: Tema Heavy Industrial Area (near GTP). Company activities cover the whole of Ghana and the job involves travelling as and when required to areas outside Accra/Tema.
Typical hours of work: 7.30 a to 4.30pm with 1 hour break, Monday to Friday
How to Apply
Interested applicants should CLICK HERE to apply.
Application Deadline; 10th August. 2021.
