Royalfair Industries Recruitment 2023/2024

Applications are invited from interested and suitably qualified candidates for Royalfair Industries Recruitment 2023/2024.

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Royalfair Industries is seeking to recruit qualified, experienced, and motivational individuals for the following positions:

we are recruiting to fill the position below:

Job Title: Help Desk Officer

CompanyRoyalfair Industries
Position
Help Desk Officer
LocationAccra, Ghana
Job typeFull-Time
SalaryNot Specified

Job Description

  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments, and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Managing a team of junior customer service representatives.
  • Ensure customer satisfaction and provide professional customer support.

Qualification Required & Experience

  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • HND or degree
  • 2 years work experience

How to Apply

All CVs should be sent via: [email protected]

indicating the position as the subject of the e-mail

Application Deadline: 15 December 2023

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