Royalfair Industries Recruitment 2023/2024
Applications are invited from interested and suitably qualified candidates for Royalfair Industries Recruitment 2023/2024.
Royalfair Industries is seeking to recruit qualified, experienced, and motivational individuals for the following positions:
we are recruiting to fill the position below:
Job Title: Help Desk Officer
| Company | Royalfair Industries |
| Position | Help Desk Officer |
| Location | Accra, Ghana |
| Job type | Full-Time |
| Salary | Not Specified |
Job Description
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
Qualification Required & Experience
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- HND or degree
- 2 years work experience
How to Apply
All CVs should be sent via: royalfairindustries@gmail.com
indicating the position as the subject of the e-mail
Application Deadline:Â 15 December 2023
