British Council Recruitment for Customer Service & Sales Advisor

Applications are invited from interested and suitably qualified candidates for British Council Recruitment for Customer Service & Sales Advisor.

The British Council in Sub Saharan Africa has an opportunity for an experienced Human Resources professional to support country operations in Ghana, Senegal, Sierra Leone and Cameroon. The postholder will be responsible for providing British Council staff based in West Africa Cluster with advice and services on a range of HR issues and support the achievement of operational goals.

Job Description

• Company: British Council
• Location: Ghana
• State: Accra
• Job type: Full-Time

The Role Purpose:

To contribute to the smooth running of the British Council’s project, arts and exams operations in Ghana by delivering high-quality customer service and sales targets as part of a larger team that is in line with corporate standards and policies. The postholder will be the main point of contact for visitors, providing information about our services, counseling customers to ensure they make the right decisions regarding products and services and ensure enquiries are converted into sales.

Location: Kumasi, Ghana

Some key role requirements include: 

• University Degree, HND, Professional Diploma
• Marketing or Customer Service Qualification desirable
• A good level of spoken and written English at Proficiency Level B2
• At least two years working in reputable customer service and/or sales environment
• Knowledge of SAP and CRM desirable

Please refer to the role profile for a full list of the role responsibilities/accountabilities and person specification which can be found by following the link below.

Please note you will not be able to upload your CV. You will need to write down all relevant information you would like the Recruitment Team to review on your British Council application. Please do not refer back to your CV for information as we will not be able to view it.

If you feel that you are suitable and would like to be considered for this role, please apply by 23:59 UK time on the 6 October 2019 using the details provided within the advert on the British Council Jobs portal

Note: In order to be considered for this role, please complete the application form on the British Council jobs portal with clear information on demonstrable skills and experience you possess as matched with the “Essential Experience/Skills & Knowledge” we are looking for.  Please note that applications which do not meet the format/ requirements will NOT be considered.

How to Apply

Interested and suitably qualified candidates should Click here to apply.