Applications are invited from interested and suitably qualified candidates for Philips Recruitment for Field Service Engineer.
Philips is a world-leading health technology company with a vision to make life better for people worldwide through meaningful innovation. Making good on this promise depends on our passionate, inspirational, collaborative and diverse team. We have over 80,000+ brilliant people around the world but are always looking for more. Like-minded, motivated, focused minds to join us in creating a healthier, more connected society while transforming themselves personally and professionally.
Job Description
- Company: Philips
- Location: Ghana
- State: Accra
- Job type: Full-Time.
Job Purpose
Responsible for maintaining and installing professionally Healthcare equipment and maximizing customer satisfaction.
Responsibilities
- Install Philips Healthcare (PH) equipment according standards with respect to quality and installation time as set by PH
- Perform planned maintenance and equipment modifications within the scheduled time and to the quality standards set by PH
- Perform corrective maintenance, supported when necessary by tier-2 support helpdesk
- Demonstrate commitments to meet customer needs and requirements by ensuring all given quality standards
- Submit timely and accurate service data, job sheets, reports, expense claims, radiation film badges, field problem reports and other paperwork as assigned
- Be aware of customer needs and potential commercial leads (Philips Lifecycle Solutions – PLS) through customer visits and provide feedback and recommendations to the management, relevant people within the organization
- Support the District Customer Services & Operations Manager and the Customer Services Account Manager as appropriate with contract renewals etc.
- Use company property with care to ensure optimal results with minimal operational costs
- Keep abreast of new technologies likely to affect PH range of products
- Be a professional representative for PH with respect to customer problems, ensuring personal acceptability by the customer in appearance and behavior in accordance with PH policy and targets
- Responsible for executing service events (maintenance & Installation) in compliance with applicable version of Business Unit (BU) / Business Line (BL) service manuals and relevant PH quality standard policies
- Responsible for completeness and accuracy of service records with particular attention to test & inspection results
- Responsible for adopting appropriate ESD control while servicing PH equipment
- Responsible for using appropriate electronic measurement equipment in calibration controlled cycle
- Responsible for reporting identified device safety issues according to applicable PH quality standard policy
- Responsible for reporting customer feedback according to an applicable quality standard policy and follow up relevant assigned quality & regulatory training in a timely manner
Requirements
- Degree level education or equivalent
- Experience in maintenance and troubleshooting of technical complex systems
- Fluent in English, verbal and written in addition to local language.
How to Apply
Interested applicants should click here to apply.
